Blank faxes


B

B Hope

Hi

I use Vista Business. At first fax was fine then suddenly when I send a
fax, e.g. a Word document, the recipient gets a blank page and sure enough
when a check the preview there is a blank page or I get the message that
Vista cannot generate a preview.

I have changed nothing on my system and added no new software apart from
regular Windows updates and Windows Defender updates. I removed and
reinstalled the Windows fax software and it worked for one fax and then
reverted to blank faxes. Any ideas?

Barry
 
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R

Russ Valentine [MVP-Outlook]

Suggest posting some actual information. We have no idea what you are doing
until you tell us.
 
B

B Hope

Apologies for not making myself clearer.
In Word, I will print a document to 'Fax'. The fax message window opens
with the Word document converted to a TIF file and attached to the message.
I type in the fax number and a message subject for reference - and then
send.

If I select 'Preview' I can see the document as it has been converted - or
at least used to be able to see it. What I now now see is a blank page and
if I send the fax, the recipient also receives a blank page. This did not
happen before. I uninstalled the fax and scan software, reinstalled it and
it worked - for one fax - and then reverted to creating blank pages.

I hope this helps to explain the problem a little bit more.

Thanks in advance

Barry

Russ Valentine said:
Suggest posting some actual information. We have no idea what you are
doing until you tell us.
--
Russ Valentine
[MVP-Outlook]
B Hope said:
Hi

I use Vista Business. At first fax was fine then suddenly when I send a
fax, e.g. a Word document, the recipient gets a blank page and sure
enough when a check the preview there is a blank page or I get the
message that Vista cannot generate a preview.

I have changed nothing on my system and added no new software apart from
regular Windows updates and Windows Defender updates. I removed and
reinstalled the Windows fax software and it worked for one fax and then
reverted to blank faxes. Any ideas?

Barry
 
R

Russ Valentine [MVP-Outlook]

Check your file associations for both Word documents and TIF files.
--
Russ Valentine
[MVP-Outlook]
B Hope said:
Apologies for not making myself clearer.
In Word, I will print a document to 'Fax'. The fax message window opens
with the Word document converted to a TIF file and attached to the
message. I type in the fax number and a message subject for reference -
and then send.

If I select 'Preview' I can see the document as it has been converted - or
at least used to be able to see it. What I now now see is a blank page
and if I send the fax, the recipient also receives a blank page. This did
not happen before. I uninstalled the fax and scan software, reinstalled
it and it worked - for one fax - and then reverted to creating blank
pages.

I hope this helps to explain the problem a little bit more.

Thanks in advance

Barry

Russ Valentine said:
Suggest posting some actual information. We have no idea what you are
doing until you tell us.
--
Russ Valentine
[MVP-Outlook]
B Hope said:
Hi

I use Vista Business. At first fax was fine then suddenly when I send a
fax, e.g. a Word document, the recipient gets a blank page and sure
enough when a check the preview there is a blank page or I get the
message that Vista cannot generate a preview.

I have changed nothing on my system and added no new software apart from
regular Windows updates and Windows Defender updates. I removed and
reinstalled the Windows fax software and it worked for one fax and then
reverted to blank faxes. Any ideas?

Barry
 
B

B Hope

Thank you. I checked the associations for TIF files and added the WFS
program located in the system32 folder. Once I rebooted I have since been
able to send a number of faxes.

Thanks once again

Barry
Russ Valentine said:
Check your file associations for both Word documents and TIF files.
--
Russ Valentine
[MVP-Outlook]
B Hope said:
Apologies for not making myself clearer.
In Word, I will print a document to 'Fax'. The fax message window opens
with the Word document converted to a TIF file and attached to the
message. I type in the fax number and a message subject for reference -
and then send.

If I select 'Preview' I can see the document as it has been converted -
or at least used to be able to see it. What I now now see is a blank
page and if I send the fax, the recipient also receives a blank page.
This did not happen before. I uninstalled the fax and scan software,
reinstalled it and it worked - for one fax - and then reverted to
creating blank pages.

I hope this helps to explain the problem a little bit more.

Thanks in advance

Barry

Russ Valentine said:
Suggest posting some actual information. We have no idea what you are
doing until you tell us.
--
Russ Valentine
[MVP-Outlook]
Hi

I use Vista Business. At first fax was fine then suddenly when I send
a fax, e.g. a Word document, the recipient gets a blank page and sure
enough when a check the preview there is a blank page or I get the
message that Vista cannot generate a preview.

I have changed nothing on my system and added no new software apart
from regular Windows updates and Windows Defender updates. I removed
and reinstalled the Windows fax software and it worked for one fax and
then reverted to blank faxes. Any ideas?

Barry
 
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R

Russ Valentine [MVP-Outlook]

Odd. Normally Windows Photo Gallery should be the default. Works fine here.
--
Russ Valentine
[MVP-Outlook]
B Hope said:
Thank you. I checked the associations for TIF files and added the WFS
program located in the system32 folder. Once I rebooted I have since been
able to send a number of faxes.

Thanks once again

Barry
Russ Valentine said:
Check your file associations for both Word documents and TIF files.
--
Russ Valentine
[MVP-Outlook]
B Hope said:
Apologies for not making myself clearer.
In Word, I will print a document to 'Fax'. The fax message window opens
with the Word document converted to a TIF file and attached to the
message. I type in the fax number and a message subject for reference -
and then send.

If I select 'Preview' I can see the document as it has been converted -
or at least used to be able to see it. What I now now see is a blank
page and if I send the fax, the recipient also receives a blank page.
This did not happen before. I uninstalled the fax and scan software,
reinstalled it and it worked - for one fax - and then reverted to
creating blank pages.

I hope this helps to explain the problem a little bit more.

Thanks in advance

Barry

Suggest posting some actual information. We have no idea what you are
doing until you tell us.
--
Russ Valentine
[MVP-Outlook]
Hi

I use Vista Business. At first fax was fine then suddenly when I send
a fax, e.g. a Word document, the recipient gets a blank page and sure
enough when a check the preview there is a blank page or I get the
message that Vista cannot generate a preview.

I have changed nothing on my system and added no new software apart
from regular Windows updates and Windows Defender updates. I removed
and reinstalled the Windows fax software and it worked for one fax and
then reverted to blank faxes. Any ideas?

Barry
 
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