Blank email header

[Steve]

is there anyone encounter this kind of "blank email header" issue ? one of
my user receive a NDR undelivable email, the ISP ask us to suppor the email
header for them to troubleshooting, but when I right click the email, the
internet option is blank, anyone can help me to find the internet header or
help me to explain this ?

the email server is exchange 2003, the user is using microsoft outlook 2003
to download email using pop serices.

thanks

 

[dlw]

That means the NDR came from your exchange server, the connection with the
other server was refused or not able to be made. What exactly did the NDR
say?

 

[Steve]

if the NDR is from my exchange server, it should sent from
postmaster@mydomain, but actually the sender of the NDR is the destination
email server's postmaster.

the error message is as following:
-------------------------------------------------
"Your message
To: '(e-mail address removed)'
Cc:
Subject: FW: ITIN: PNR P2RN2Y - 10DEC SINDXB - PHILIP/GEORGEMR
Sent: Fri, 7 Dec 2007 08:50:19 +0300
did not reach the following recipient(s):
George Philip on Fri, 7 Dec 2007 08:50:19 +0300
550 Requested action not taken: mailbox unavailable
-----------------------------------------------------

the sender is (System Administrator [[email protected]]), but the
to and CC fields are all blank.

please help me to explain the blank internet header to my boss..thanks..i m
in trouble to explain to him
now..