Blank Blue Desktop

[Guest]

I've had 3 computers in the past week come in with blank blue desktops (no
icons, no taskbars, no start button) just blank blue with a cursor arrow.

Two machines were Win 2K sp4 with all updates, 1 was Win XP home sp2.

I can use CTRL-ALT-DEL to get the task manager and run programs/tasks and
have scanned all 3 for viruses/spyware and all 3 came up clean on HJT.

Anyone have any ideas on the cause/solution ?

Thanks for any replies

 

[Steve Parry [MVP]]

In

I've had 3 computers in the past week come in with blank blue
desktops (no icons, no taskbars, no start button) just blank blue
with a cursor arrow.

Two machines were Win 2K sp4 with all updates, 1 was Win XP home sp2.

I can use CTRL-ALT-DEL to get the task manager and run programs/tasks
and have scanned all 3 for viruses/spyware and all 3 came up clean on
HJT.

Anyone have any ideas on the cause/solution ?

Thanks for any replies

http://support.microsoft.com/kb/256194

 

[Guest]

Thanks Steve,
That did the trick. I wish Microsoft would fix the search engine in the KB.
I've been searching for a week with search key "blank desktop" and get
everything but this article.

Thanks again

 

[Steve Parry [MVP]]

In

Thanks Steve,
That did the trick. I wish Microsoft would fix the search engine in
the KB. I've been searching for a week with search key "blank
desktop" and get everything but this article.

Thanks again

No probs, glad it sorted it for you.

regards

 

[Bob I]

That's odd, I find that it's the very first one on the list of 200+
articles.

 

[David Webb]

Use Google instead.

The MSKB article was the second item listed, using only "blank desktop" as the
criteria.