blank attachment received

[Steve]

we are using exchange 2003 server and outlook 2003 for both user,

One user sent email to the 2nd user, insert an email item as an attachment,
when the 2nd user open the mail item attachment, everything is blank, the
sender/receipient/CC/Subject/Body message are all blank.

anyone can help me to chase out this issue ? server is running Macfee Group
Shield plus antispam, but if the server block the attachment it should
inform the sender ot receipient, but nobody receive alert message.

regards

Steve

 

[Roady [MVP]]

Is this a standalone issue or can you recreate the issue on his/her machine?
Also, can you recreate the issue on another machine in your domain?

 

[Steve]

This issue is being discussed before that I find the link below, but i just
cann't find the solution.
http://groups.google.com/group/micr...f6d48018b0bbc/badfd4d4dabc4be8?hide_quotes=no

The issue is occured sometime in different user's computer. the mail can be
sent from outside customer or from internal user's mail item attachment. I
have try to free out all the add-ins but the user still encountered the
blank attachment issue.

regards

Steve

 

[Roady [MVP]]

I would start with disabling virus scanner's integration with Outlook.