Black Screen on User Logoff (after SP2)

[Guest]

First, thank you to all the very knowledgeable and generous people who
provide such great info on this forum....

Before installing Windows XP SP2, I was experiencing the problem described
in KB 328934 ("Windows XP stops responding (hangs) when you log off the
computer if more than one user is logged on" -
http://support.microsoft.com/?kbid=328934)

As described in 328934, if more than one user is logged on and one logs off,
the system does proceed to save data and log the user off, but then the
screen goes black and the system is unresponsive. I can recreate the problem
by as is decribed in 328934:

- You log on to the computer as one user.
- You switch to another user without logging off as the first user.
- You run a program in the context of the first user.
- You log off the computer as the second user.

I saw that this problem was addressed in the fixes of SP2
(http://support.microsoft.com/default.aspx?scid=kb;en-us;811113), however I
continue to have this problem consistently even after installing SP2. My only
way around it is to just not log off!

Any ideas? Thanks in advance.

 

[Guest]

Umm....first off I don't have the answer, but I felt compelled to reply that
I have the exact same problem which I posted a few days ago. Also downloaded
SP2 which says it has a fix for this exact problem but it didn't work for me
either.....at least its good to know its not just me.....

 

[Guest]

Hey, I read another post about the same issue. The guy recommended changing
the power management settings. I set mine to "minimal power management"
which is one of the available schemes in the drop down menu. I tried logging
off with another person logged in and running a program and it actually
logged off and no black screen...

 

[Guest]

Like you, I have the same problem both before and after installation of SP2.
Has anyone been able to obtain the HotFix that is referred to in the KB
article 328934? Since I have an OEM version of XP Pro, I cannot obain free
support from MS ... they refer me to Dell.

 

[Rock]

Like you, I have the same problem both before and after installation of SP2.
Has anyone been able to obtain the HotFix that is referred to in the KB
article 328934? Since I have an OEM version of XP Pro, I cannot obain free
support from MS ... they refer me to Dell.

Hot fixes are available to anyone, regardless of the OEM or retail -
they don't come from the vendor. Did you call the phone number listed
in the KB article?

 

[Torgeir Bakken \(MVP\)]

Like you, I have the same problem both before and after installation of SP2.
Has anyone been able to obtain the HotFix that is referred to in the KB
article 328934? Since I have an OEM version of XP Pro, I cannot obain free
support from MS ... they refer me to Dell.

Hi

Hotfixes are available for free directly from Microsoft, even if you
have an OEM version of the OS.

As the article states, you need to call Microsoft Product Support Services to
obtain it (outside the US, customers should contact their local Microsoft
subsidiary.). The support call will be be free as long as you refer to the
Knowledge Base Article number (328934) and ask for nothing more.

You will need to find the phone number from here:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

In the wizard, Select WinXP, and Basic, and then "It was purchased separately"

For USA, you end up here
http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer31

Use phone number 425-635-3311