BLACK SCREEN ON DESKTOP

[clive skinner]

i am trying to solve a problem with a friends PC whereby he has a booting
computer that when it gets past the initial welcome screen then goes to a
black screen which means he cannpot get the desktop loaded but he can get
taskmanager to show but all the performed tasks do NOT do anything to help.


please can somebody shed some light on this subject and maybe help to get
another PC up and running again


clive

 

[Maurice N ~ MVP]

Hello Clive,

Be very, very persistent in tapping F8 when this pc is booting up. Getting a bootup menu is a big key.
Next it's to turn off "reboot on error" ----once you actually get Windows running.

(Note that you may actually see "disable reboot on error" as an option once you get the bootup options).


Keep plugging away at tapping F8.


What follows is an old note, which may help:


So you are unable to even login to Safe Mode.
Have you tried F8 bootup again, and selecting "Last Known Good configuration" ?


If yes, and that also did not work .... then ... repeat F8 steps, get bootup menu, then select
"Safe Mode with Command Prompt". See if you can get that.


The MS Knowledge Base article noted below, may help in restoring a "prior XP System Restore point",
in the case where you are unable to do this from a Windows session.


The article describes how to start the System Restore tool when you are unable to start your Windows XP-based computer normally or
in Safe mode.
You may be able to do it from a "special command prompt"..."Safe Mode with Command Prompt".


It would seem the requirements are:
1. Your system HD still has restore point(s) from before. (Which also means System Restore is active on your XP.)
2. You have to be able to "selectively" bootup your pc into "Safe mode with command prompt".
3. Follow the directions to use "rstrui.exe" the XP System Restore program.


HOW TO: Start the System Restore Tool from a Command Prompt ( MS Knowledge Base Article 304449)
http://support.microsoft.com/d­efault.aspx?kbid=304449

 

[GBH]

Recently had a similar problem. Machine would boot into safe mode but not
regular mode. Problem resolved to a defective USB Modem. Try unplugging all
USB devices and then boot again.

Geoff


Hello Clive,

Be very, very persistent in tapping F8 when this pc is booting up. Getting
a bootup menu is a big key.
Next it's to turn off "reboot on error" ----once you actually get Windows
running.

(Note that you may actually see "disable reboot on error" as an option once
you get the bootup options).


Keep plugging away at tapping F8.


What follows is an old note, which may help:


So you are unable to even login to Safe Mode.
Have you tried F8 bootup again, and selecting "Last Known Good
configuration" ?


If yes, and that also did not work .... then ... repeat F8 steps, get bootup
menu, then select
"Safe Mode with Command Prompt". See if you can get that.


The MS Knowledge Base article noted below, may help in restoring a "prior XP
System Restore point",
in the case where you are unable to do this from a Windows session.


The article describes how to start the System Restore tool when you are
unable to start your Windows XP-based computer normally or
in Safe mode.
You may be able to do it from a "special command prompt"..."Safe Mode with
Command Prompt".


It would seem the requirements are:
1. Your system HD still has restore point(s) from before. (Which also means
System Restore is active on your XP.)
2. You have to be able to "selectively" bootup your pc into "Safe mode with
command prompt".
3. Follow the directions to use "rstrui.exe" the XP System Restore
program.


HOW TO: Start the System Restore Tool from a Command Prompt ( MS Knowledge
Base Article 304449)
http://support.microsoft.com/d­efault.aspx?kbid=304449