Black screen on booting

G

Guest

I have a Sony laptop Pentium 3 with 256K of RAM running Windows 2000
Professional. When the computer boots, I get a message that NTOSKRNL.EXE is
either corrupt or missing. If I keep rebooting, I eventually succeed but my
laptop TFT screen turns first white and than immediately black as soon as the
splash W2K screen disappears. If I have an external monitor attached to the
laptop, I can use the computer after the boot is completed even with the TFT
screen all black. If I attach the external monitor after the TFT screen
turned black, no picture appears on the external monitor and I have to reboot.

I upgraded Bios and video driver from the Sony site. I do not know if the
bios update was successful or not (presently the video bios version on the
laptop is U0IS2¬_51) but the video driver update failed to change the present
version of the video driver which is 5.12.1.2703. I have Intel 82815 Graphics
controller in the laptop and tried to install the most recent version of the
driver for the controller (downloaded from the Intel site) but the
installation failed due to a “severe errorâ€. Finally I played with the
various refresh rates and screen resolution settings on the external monitor
but there was no change on reboot.
I checked the contents of the minidump file created when the computer does
not boot properly with dumpchk. The first section of the crash dump analysis
is displayed below, the rest of the sections did not appear to have an error.
Windows 2000 Crash Dump Analysis
*********************
Filename . . . . . . .c:\winnt\minidump\mini121504-02.dmp
Signature. . . . . . .PAGE
ValidDump. . . . . . .DUMP
MajorVersion . . . . .free system
MinorVersion . . . . .2195
DirectoryTableBase . .0x06ed8000
PfnDataBase. . . . . .0x818c3000
PsLoadedModuleList . .0x8046e1b8
PsActiveProcessHead. .0x8046e460
MachineImageType . . .i386
NumberProcessors . . .1
BugCheckCode . . . . .0x000000b4
BugCheckParameter1 . .0x00000000
BugCheckParameter2 . .0x00000000
BugCheckParameter3 . .0x00000000
BugCheckParameter4 . .0x00050000

ExceptionCode. . . . .0x80000003
ExceptionFlags . . . .0x00000001
ExceptionAddress . . .0xa00dfd42

**** could not load kernel debugger extenion dll [ kdextx86.dll ]

I would appreciate any help or input how to fix this problem. Primero
 
G

Guest

Thank you Bjorn.
I tried various things suggessted in the articles but still have the
following problems:
The Sony laptop reports various errors when you boot up after it was shut
down overnight, but if you wait till it warms up, it will boot as follows:

It does not boot up in safe mode. There is a blue screen with the message
Stop: 0x0000001E KMODE_EXCEPTION_NOT_HANDLED or sometimes there is a message
Stop: 0x0000000A IRQL_NOT_LESS_OR_EQUAL

When it boots normally, the screen after the initial splash screen Windows
2000
turns white and then black. It stays black. If an external monitor is hooked
up to the laptop BEFORE the boot process begins, Windows boots normally on
the external monitor.

I cannot install certain Windows updates from the Microsoft Windows Update
site and cannot run some programs, i.e. c:\Program Files\erunt\erunt.exe.

Msinfo32 reports the following IRQ hardware conflicts:
Msinfo32 report [Conflicts / Sharing]
Resource Device
IRQ 9 Microsoft ACPI—Comp1iant System
IRQ 9 Texas Instruments OHCI Compliant IEEE 1394 Host Controller
IRQ 9 Ricoh R/RL/5C476(II) or Compatible CardBus Controller
IRQ 9 Ricoh R/RL/5C476(II) or Compatible CardBus Controller
IRQ 9 Standard Universal PCI to USB Host Controller
IRQ 9 Intel(R) 82801BA/BAM SMBus Controller — 2443
IRQ 9 Standard Universal PCI to USB Host Controller
IRQ 9 SoundMAX Integrated Digital Audio
IRQ 9 Conexant-Ambit SoftK56 Data,Fax ICH Modem

What do I do next, Bjorn?
Primero

Bjorn Landemoo said:
Primero

Two MS Knowledge Base articles that might help:

http://support.microsoft.com/?id=240369

http://support.microsoft.com/?id=319120

Best regards

Bjorn
--
Bjorn Landemoo - (e-mail address removed) - http://landemoo.com/
Microsoft MVP (Windows Server - File System)

Primero said:
I have a Sony laptop Pentium 3 with 256K of RAM running Windows 2000
Professional. When the computer boots, I get a message that NTOSKRNL.EXE is
either corrupt or missing. If I keep rebooting, I eventually succeed but my
laptop TFT screen turns first white and than immediately black as soon as the
splash W2K screen disappears. If I have an external monitor attached to the
laptop, I can use the computer after the boot is completed even with the TFT
screen all black. If I attach the external monitor after the TFT screen
turned black, no picture appears on the external monitor and I have to reboot.

I upgraded Bios and video driver from the Sony site. I do not know if the
bios update was successful or not (presently the video bios version on the
laptop is U0IS2¬_51) but the video driver update failed to change the present
version of the video driver which is 5.12.1.2703. I have Intel 82815 Graphics
controller in the laptop and tried to install the most recent version of the
driver for the controller (downloaded from the Intel site) but the
installation failed due to a “severe errorâ€. Finally I played with the
various refresh rates and screen resolution settings on the external monitor
but there was no change on reboot.
I checked the contents of the minidump file created when the computer does
not boot properly with dumpchk. The first section of the crash dump analysis
is displayed below, the rest of the sections did not appear to have an error.
Windows 2000 Crash Dump Analysis
*********************
Filename . . . . . . .c:\winnt\minidump\mini121504-02.dmp
Signature. . . . . . .PAGE
ValidDump. . . . . . .DUMP
MajorVersion . . . . .free system
MinorVersion . . . . .2195
DirectoryTableBase . .0x06ed8000
PfnDataBase. . . . . .0x818c3000
PsLoadedModuleList . .0x8046e1b8
PsActiveProcessHead. .0x8046e460
MachineImageType . . .i386
NumberProcessors . . .1
BugCheckCode . . . . .0x000000b4
BugCheckParameter1 . .0x00000000
BugCheckParameter2 . .0x00000000
BugCheckParameter3 . .0x00000000
BugCheckParameter4 . .0x00050000

ExceptionCode. . . . .0x80000003
ExceptionFlags . . . .0x00000001
ExceptionAddress . . .0xa00dfd42

**** could not load kernel debugger extenion dll [ kdextx86.dll ]

I would appreciate any help or input how to fix this problem. Primero
Click to expand...
Click to expand...
 
B

Bjorn Landemoo

Primero

Check and recheck your video adapter driver and BIOS. If all seems correct,
get in contact with Sony, in order to check your hardware, and especially
your video adapter, better.

Also, check your BIOS for any setting that might delay booting for a second
or two, for instance an extensive memory test, in order to get your
hardware to initialize properly before it tries to load the operating
system from your hard disk.

Your IRQ sharing seems normal to me.

Erunt.exe? Lars Hederer might help you with that question, if you ask him.

Best regards

Bjorn
--
Bjorn Landemoo - (e-mail address removed) - http://landemoo.com/
Microsoft MVP (Windows Server - File System)

Primero said:
Thank you Bjorn.
I tried various things suggessted in the articles but still have the
following problems:
The Sony laptop reports various errors when you boot up after it was shut
down overnight, but if you wait till it warms up, it will boot as follows:

It does not boot up in safe mode. There is a blue screen with the message
Stop: 0x0000001E KMODE_EXCEPTION_NOT_HANDLED or sometimes there is a message
Stop: 0x0000000A IRQL_NOT_LESS_OR_EQUAL

When it boots normally, the screen after the initial splash screen Windows
2000
turns white and then black. It stays black. If an external monitor is hooked
up to the laptop BEFORE the boot process begins, Windows boots normally on
the external monitor.

I cannot install certain Windows updates from the Microsoft Windows Update
site and cannot run some programs, i.e. c:\Program Files\erunt\erunt.exe.

Msinfo32 reports the following IRQ hardware conflicts:
Msinfo32 report [Conflicts / Sharing]
Resource Device
IRQ 9 Microsoft ACPI—Comp1iant System
IRQ 9 Texas Instruments OHCI Compliant IEEE 1394 Host Controller
IRQ 9 Ricoh R/RL/5C476(II) or Compatible CardBus Controller
IRQ 9 Ricoh R/RL/5C476(II) or Compatible CardBus Controller
IRQ 9 Standard Universal PCI to USB Host Controller
IRQ 9 Intel(R) 82801BA/BAM SMBus Controller — 2443
IRQ 9 Standard Universal PCI to USB Host Controller
IRQ 9 SoundMAX Integrated Digital Audio
IRQ 9 Conexant-Ambit SoftK56 Data,Fax ICH Modem

What do I do next, Bjorn?
Primero

Bjorn Landemoo said:
Primero

Two MS Knowledge Base articles that might help:

http://support.microsoft.com/?id=240369

http://support.microsoft.com/?id=319120

Best regards

Bjorn
--
Bjorn Landemoo - (e-mail address removed) - http://landemoo.com/
Microsoft MVP (Windows Server - File System)

Primero said:
I have a Sony laptop Pentium 3 with 256K of RAM running Windows 2000
Professional. When the computer boots, I get a message that NTOSKRNL.EXE is
either corrupt or missing. If I keep rebooting, I eventually succeed but my
laptop TFT screen turns first white and than immediately black as soon as the
splash W2K screen disappears. If I have an external monitor attached to the
laptop, I can use the computer after the boot is completed even with the TFT
screen all black. If I attach the external monitor after the TFT screen
turned black, no picture appears on the external monitor and I have to reboot.

I upgraded Bios and video driver from the Sony site. I do not know if the
bios update was successful or not (presently the video bios version on the
laptop is U0IS2¬_51) but the video driver update failed to change the present
version of the video driver which is 5.12.1.2703. I have Intel 82815 Graphics
controller in the laptop and tried to install the most recent version of the
driver for the controller (downloaded from the Intel site) but the
installation failed due to a “severe error”. Finally I played with the
various refresh rates and screen resolution settings on the external monitor
but there was no change on reboot.
I checked the contents of the minidump file created when the computer does
not boot properly with dumpchk. The first section of the crash dump analysis
is displayed below, the rest of the sections did not appear to have an error.
Windows 2000 Crash Dump Analysis
*********************
Filename . . . . . . .c:\winnt\minidump\mini121504-02.dmp
Signature. . . . . . .PAGE
ValidDump. . . . . . .DUMP
MajorVersion . . . . .free system
MinorVersion . . . . .2195
DirectoryTableBase . .0x06ed8000
PfnDataBase. . . . . .0x818c3000
PsLoadedModuleList . .0x8046e1b8
PsActiveProcessHead. .0x8046e460
MachineImageType . . .i386
NumberProcessors . . .1
BugCheckCode . . . . .0x000000b4
BugCheckParameter1 . .0x00000000
BugCheckParameter2 . .0x00000000
BugCheckParameter3 . .0x00000000
BugCheckParameter4 . .0x00050000

ExceptionCode. . . . .0x80000003
ExceptionFlags . . . .0x00000001
ExceptionAddress . . .0xa00dfd42

**** could not load kernel debugger extenion dll [ kdextx86.dll ]

I would appreciate any help or input how to fix this problem. Primero
Click to expand...
Click to expand...
Click to expand...
 

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