BCM E-mail tracking and selecting accounts

[Chris]

I have had Outlook installed with Business Contact Manager and it was
working great. Now, I have a few issues with it...

1. The e-mail tracking option shows all e-mails in my inbox, not just the
ones from/to that contact.
2. I cannot select an account to which a contact belongs
3. I didn't use this feature in great depth, but I seem to remember an
opportunities tracking feature. This seems to be missing now.

Any thoughts would be greatly appreciated.

Thanks

 

[Sue Mosher [MVP-Outlook]]

Try restarting Outlook. If that doesn't fix it, clear the forms cache:
Choose Tools | Options | Other | Advanced Options | Custom Forms, then click
Manage Forms, then Clear Cache.

 

[Chris]

I saw that you had recommended this to another user with the form issue, so
I tried it as well. It did clean up the reoccuring form installation issue
I had, but did not fix any of the 3 items that I mentioned.

Thanks again

 

[Sue Mosher [MVP-Outlook]]

In that case, you may want to initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help if you have a retail copy of Office.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers