Sorry to hear that V_R
I fail to understand why OCUK have to send the card to the States, why can't they just exchange it?
I have BFG cards in all my machines, a 9800GTX 512Mb, 8800GTS 640Mb and a 7600GT 256Mb, I've always thought they made good cards.
The last one I bought promised a free T-Shirt and it was that which swayed me to choose the BFG over the EVGA card, they were identical and same price. Ok, not much but hey, a freebie's a freebie.
All that arrived was a voucher code and I had to e-mail BFG to claim the T-Shirt. They completely ignored me but did accept my product registration for the warranty. When I bought the 8800GTS a free T-Shirt came in the box.
So, that incident coupled with your RMA experience has put me right off of BFG cards.
And I've been reading so much negative stuff about OCUK lately I think they're on my crap list as well now.
That is bang out of order, at least a month's turnaround, totally unsatisfactory.