BAD_POOL_HEADER using XP SP2

[Rob]

After installing XP Service Pack 2, Dell XPS system now
sometimes halts with blue screen error
message "BAD_POOL_HEADER". When system is rebooted,
system has "recovered from a serious error"; MS error
reporting server indicates problem is associated with a
device driver. How can I troubleshoot which
driver/interactions are triggering this error ?

The system worked fine prior to installing XP SP2
(running XP SP1). Error occurs when running Norton
System Works "one button checkup" and WinDoctor
utilities, so I suspect this application is calling some
driver. Devices attached to this PC are Ximeta NetDisk,
Buffalo AirStation wireless-g router, pre-installed DVD-
ROM and DVD-RW drives, and optical mouse. The Ximeta and
Buffalo are not "certified" by Microsoft, but seem to be
working fine. Symantec tech support has not reported any
errors associated with SP2 when running the applications.

Any suggestions ?

THANKS !!

 

[sem]

Part of the recommended preparation for installtion of
SP2 is to go to the website of the computer's
manufacturer and check for their advice regarding needed
patches or drivers. They may have a driver that you
need. My suggestion is to go to the Dell site and check
for a reommended driver.

 

[boisjo]

Rob,

I am experiencing the same problem since upgrading my Dell Optiplex
GX110 to XP SP2. Like you Error occurs when running NortonSystem Works
2003 "one button checkup" and WinDoctor utilities. I get the BSOD with
a STOP error 0x00000019. I've removed and relaoded SP2 on a couple of
occasions. Consistently the 0x00000019 error occurs when SP2 is loaded
and I use Norton Systemworks 2003. If I remove it. everything goes
well. I've downloaded Dell's drivers. The combination of Dell,
Symantec Norton Systemworks 2003 and XP SP2 just does not go well
together.
Anyone else come up with a solution they care to share?? Thanks.

RaB

 

[Miss Perspicacia Tick]

Rob,

I am experiencing the same problem since upgrading my Dell Optiplex
GX110 to XP SP2. Like you Error occurs when running NortonSystem
Works 2003 "one button checkup" and WinDoctor utilities. I get the
BSOD with a STOP error 0x00000019. I've removed and relaoded SP2 on
a couple of occasions. Consistently the 0x00000019 error occurs when
SP2 is loaded and I use Norton Systemworks 2003. If I remove it.
everything goes well. I've downloaded Dell's drivers. The
combination of Dell, Symantec Norton Systemworks 2003 and XP SP2 just
does not go well together.
Anyone else come up with a solution they care to share?? Thanks.

RaB

So don't install System Works then, duh! There are plenty of infinitely
better tools (I use AVG and ZoneAlarm).

 

[Guest]

I get the same thing, without systemworks 2003. I've only got NAV 2002
(current) running, and even when it's disabled the BSOD shows up.