what a stupid response to a rational question. It really doesn't
matter why they want it removed.
http://www.liutilities.com/products/wintaskspro/processlibrary/backWeb/
backWeb - backWeb.exe - Process Information
Process File: backWeb or backWeb.exe
Process Name: Backweb Adware
Description: Backweb is an Adware by Backweb Technologies
Common Errors: N/A
System Process: No
Related Link: Spyware Detection and Removal
Assuming this is the BackWeb that you are referring to -- it's not
part of Windows so there shouldn't be a problem with removing it --
just use add/remove programs in your control panel. You might want to
be careful about removing shared DLL files, but the program itself
shouldn't cause any harm by being removed.
Removing it would disable whatever spyware protection it may offer.