AVG free virus scan not scanning documents and settings

[Debbliz]

Hi all. I am a relatively new user but have not been able to find any
information in new users NG (or any NG with search for that matter) about
this.

I am using AVG free virus scan software from grisoft.com which seems to be
working well with regular automated scans and OE plugin. Today I checked
the log file and found that AVG scanner was unable (on each attempt) to
access some areas of computer. Here is example:

Results of Complete Test, date and time 10/9/2003 2:01:33 :

Testing E:\ serial xxxxxxxxxxx
E:\HIBERFIL.SYS Cannot open; not checked!
E:\WINDOWS\SYSTEM32\CONFIG\SYSTEM.LOG Cannot open; not checked!
E:\Documents and Settings\All Users\Application
Data\Microsoft\NETWORK\Downloader\QMGR0.DAT Cannot open; not checked!
E:\Documents and Settings\All Users\Application
Data\Microsoft\NETWORK\Downloader\QMGR1.DAT Cannot open; not checked!
E:\Documents and Settings\NetworkService\ntuser.dat.LOG Cannot open; not
checked!
E:\Documents and Settings\NetworkService\NTUSER.DAT Cannot open; not
checked!
E:\Documents and Settings\NetworkService\Local Settings\Application
Data\Microsoft\WINDOWS\UsrClass.dat.LOG Cannot open; not checked!
E:\Documents and Settings\NetworkService\Local Settings\Application
Data\Microsoft\WINDOWS\USRCLASS.DAT Cannot open; not checked!
E:\Documents and Settings\LocalService\ntuser.dat.LOG Cannot open; not
checked!
E:\Documents and Settings\LocalService\NTUSER.DAT Cannot open; not checked!
E:\Documents and Settings\LocalService\Local Settings\Application
Data\Microsoft\WINDOWS\UsrClass.dat.LOG Cannot open; not checked!
E:\Documents and Settings\LocalService\Local Settings\Application
Data\Microsoft\WINDOWS\USRCLASS.DAT Cannot open; not checked!
E:\Documents and Settings\DEBORAH\NTUSER.DAT.LOG Cannot open; not checked!
E:\Documents and Settings\DEBORAH\NTUSER.DAT Cannot open; not checked!
E:\Documents and Settings\DEBORAH\Local Settings\Application
Data\Microsoft\WINDOWS\UsrClass.dat.LOG Cannot open; not checked!
E:\Documents and Settings\DEBORAH\Local Settings\Application
Data\Microsoft\WINDOWS\USRCLASS.DAT Cannot open; not checked!
E:\Documents and Settings\TOM\NTUSER.DAT.LOG Cannot open; not checked!
E:\Documents and Settings\TOM\NTUSER.DAT Cannot open; not checked!
E:\Documents and Settings\TOM\Local Settings\Application
Data\Microsoft\WINDOWS\UsrClass.dat.LOG Cannot open; not checked!
E:\Documents and Settings\TOM\Local Settings\Application
Data\Microsoft\WINDOWS\USRCLASS.DAT Cannot open; not checked!
Testing F:\
F:\ cannot open directory
Testing G:\ serial xxxxxxxxxxxxxx

Test finished, duration 00:30:03.7 s
41696 objects tested, 0 found infected

*******************************************************8

I am thinking that any active virus on my computer would be found by AVG in
program files etc., but wouldn't any pre-activated virus (say one that does
its deed on re-boot) basically be a file I would have downloaded into a user
space? Shouldn't I want my AV software to scan these files? Clearly these
files are security protected. How can I work around this to have them
scanned? side note: free version does not offer ability to manually scan
specific hard disk files/folders; only removable media may be manually
scanned.

Also, what is this?? E:\HIBERFIL.SYS and what about scanning sys.log file?
Necessary?

Not terribly computer brilliant, but managing so far

Many thanks in advance,
Deborah

 

[Kent W. England [MVP]]

AVG can't scan files that are open and locked by some other process. Not
to worry, the files you list are system files (although I'm not sure
about QMGRx.DAT).

Be sure to run Resident Shield and have it protect you on opening any
file. This will protect you from downloads and email attachments. Don't
bother activating the email scanner, it's redundant and included for
marketing purposes.

Without some evidence of infection, I wouldn't worry too much, although
you might want to read up on spyware, another type of malware that your
anti-virus program won't often catch.

Keep AVG up-to-date on a daily basis.