AVG, AdAware, & SpyBot can't update

[Guest]

Working on someone's computer at my home. I was able to d/l and run AVG
Free, AdAware, and SpyBot, but several problems were encountered.
When I try to update AVG, I get: "Update server connection failed. ..."
With AdAware, just "Error retrieving update", and with SpyBot, "Error
retrieving update information file. Socket Error #10061 Connection
refused." I seem to be able to get to all web pages OK, just not the updates.
We have a small home network here, and use direcway satellite Internet. I
have worked on several computers and have been able to do everything OK.
Sometimes, I can't do the direcway browser proxy settings, but I just leave
it on "Automatically detect settings" and have been OK. With this computer
(HP Pavilion 511n using XP Home), I had to do the Auto detect before I could
get to any web pages. Then I could download programs and run online scans.
For the AVG, I tried playing around with the Update Mgr settings, and went
back & forth w/ Auto Detect and direcway settings, to no avail. These
people did the XP SP2 update themselves (as far as I know), so I'm wondering
if things were not "clean" enough to do it. Could something with SP2 be
messing up the updates?? Does anybody have any ideas - Internet settings??
firewalls?? (I've checked that all these programs can go through the
firewall.)
Someone suggested resetting the winsock, but that didn't fix the problem.
Any ideas??

 

[David H. Lipman]

From: "Barbara Z" <[email protected]>

| Working on someone's computer at my home. I was able to d/l and run AVG
| Free, AdAware, and SpyBot, but several problems were encountered.
| When I try to update AVG, I get: "Update server connection failed. ..."
| With AdAware, just "Error retrieving update", and with SpyBot, "Error
| retrieving update information file. Socket Error #10061 Connection
| refused." I seem to be able to get to all web pages OK, just not the updates.
| We have a small home network here, and use direcway satellite Internet. I
| have worked on several computers and have been able to do everything OK.
| Sometimes, I can't do the direcway browser proxy settings, but I just leave
| it on "Automatically detect settings" and have been OK. With this computer
| (HP Pavilion 511n using XP Home), I had to do the Auto detect before I could
| get to any web pages. Then I could download programs and run online scans.
| For the AVG, I tried playing around with the Update Mgr settings, and went
| back & forth w/ Auto Detect and direcway settings, to no avail. These
| people did the XP SP2 update themselves (as far as I know), so I'm wondering
| if things were not "clean" enough to do it. Could something with SP2 be
| messing up the updates?? Does anybody have any ideas - Internet settings??
| firewalls?? (I've checked that all these programs can go through the
| firewall.)
| Someone suggested resetting the winsock, but that didn't fix the problem.
| Any ideas??
| --
| Barb Zakrzewski

You posted this already. and you are already being assisted,

New Dot Net does indeed a LSP plug-in that must be removed if you remove New Dot Net and if
you don't it breaks the TCP/IP stack.

Download a copy of LSP Fix -- http://www.cexx.org/LSPFix.exe
and remove any non-OS LSP plug-ins.

http://www.cexx.org/lspfix.txt

 

[Steve N.]

Working on someone's computer at my home. I was able to d/l and run AVG
Free, AdAware, and SpyBot, but several problems were encountered.
When I try to update AVG, I get: "Update server connection failed. ..."
With AdAware, just "Error retrieving update", and with SpyBot, "Error
retrieving update information file. Socket Error #10061 Connection
refused." I seem to be able to get to all web pages OK, just not the updates.
We have a small home network here, and use direcway satellite Internet. I
have worked on several computers and have been able to do everything OK.
Sometimes, I can't do the direcway browser proxy settings, but I just leave
it on "Automatically detect settings" and have been OK. With this computer
(HP Pavilion 511n using XP Home), I had to do the Auto detect before I could
get to any web pages. Then I could download programs and run online scans.
For the AVG, I tried playing around with the Update Mgr settings, and went
back & forth w/ Auto Detect and direcway settings, to no avail. These
people did the XP SP2 update themselves (as far as I know), so I'm wondering
if things were not "clean" enough to do it. Could something with SP2 be
messing up the updates?? Does anybody have any ideas - Internet settings??
firewalls?? (I've checked that all these programs can go through the
firewall.)
Someone suggested resetting the winsock, but that didn't fix the problem.
Any ideas??

Machine is apparently infected/infested. You can download updates on a
working machine and apply them to the problem box, then scan in Safe Mode.

Steve N.

 

[PA Bear]

See replies to your original thread in Security.Admin newsgroup:
http://groups.google.com/group/micr...?lnk=st&q="barbara+z"&rnum=2#ec1a18605a81fd13

AVG, Ad-aware and Spybot all can be updated manually, if need be.