Autocomplete entries vanished after email bounced as undeliverable

[Guest]

Outlook 2003 Build 11.8010.8036 SP2 running on Windows XP Pro Ver. 5.1.2600
SP2 Build 2600

I have a user that sent an email with an attachment that was too large to be
delivered. After she received the NDR, she tried to send it again, and
noticed that the autocomplete entries for the two recipients had vanished. I
verified that the recipients were in her Contacts. Both of the recipients
were external to our domain.

After zipping the attachment and having her enter the entire address for
both recipients, the email was delivered successfully and the autocomplete
cache was repopulated.

My questions are as follows:

1. Does anyone know if there is a mechanism in Outlook that would delete an
entry from the cache file if an email is not successfully delivered to that
address?

2. If such a mechanism does exist, can it be turned off?

TIA,
phil

 

[Diane Poremsky [MVP]]

autocomeplete is not the same as autoresolution (which uses contacts) and is
only populated after a message is sent so the behavior is not unexpected
unless it's someone she's email previously.

 

[Russ Valentine [MVP-Outlook]]

....except, just resolving the name should still populate the autocompletion
cache, even if the message isn't sent. At least it does here.

 

[Guest]

Thank You for your response Diane.

Sorry for missing the teminology. It is the entry that is saved in the NK2
file which maps to an entry in the address book. Both of the addresses that
disappeared, are routinely sent emails to by her. I still am at a loss to
explain what happened.

 

[Guest]

Thanks Russ.

I was trying to give the user an explanation.
Seems it might have to be left at an unexplained event.

 

[Diane Poremsky [MVP]]

did all the names disappear or just those two? if outlook doesn't close
properly the names do not update to the file for the next use.

 

[Guest]

Just the two that the email was sent to. Outlook shut down properly after
this session.