Auto-dialling from Outlook

[John Clegg]

I have recently started to use a phone system (Avaya IP Office) that
allows dialling from Outlook (2003 in my case) using TAPI.

The problem is that I have to manually insert a "9" before the number
displayed in the New Call dialog box. I have tried setting the Dialling
Properties, but none of the options to insert the 9 make any difference,
even though at the bottom of the dialling properties box it says "Phone
number will be dialled as 9xxxxx xxxxxx" (we are a UK site).

I suspect the Avaya TAPI is avoiding the Phone and Modem Options
settings - any ideas anyone please?

 

[Milly Staples [MVP - Outlook]]

Have you checked with Avaya?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, John Clegg asked:

| I have recently started to use a phone system (Avaya IP Office) that
| allows dialling from Outlook (2003 in my case) using TAPI.
|
| The problem is that I have to manually insert a "9" before the number
| displayed in the New Call dialog box. I have tried setting the
| Dialling Properties, but none of the options to insert the 9 make any
| difference, even though at the bottom of the dialling properties box
| it says "Phone number will be dialled as 9xxxxx xxxxxx" (we are a UK
| site).
|
| I suspect the Avaya TAPI is avoiding the Phone and Modem Options
| settings - any ideas anyone please?