Attachments shown but can't be opened

[fred]

I get the symbol for an attachment (paper clip) on the left side of the
message pane. However, I can't open them. Suggestions?

 

[fred]

Ummm. Does IE8 affect Vista Mail?

Fred

Is it possible you are using IE8?
If so, the only complete cure is to uninstall
and revert back to IE7.

How do I uninstall or remove Internet Explorer 8?:
'How do I uninstall or remove Internet Explorer 8?'
(http://support.microsoft.com/kb/957700)




--
VistaRookie

10% of my brain lives with me. The other 90% can be found
here:
'*Google*' (http://www.google.com)
Posted via http://www.vistaheads.com

 

[Peter Foldes]

Not quite
See the following that was posted by Rainald Taesler

snip <

<end snip >

 

[PA Bear [MS MVP]]

Have you installed IE8?

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Just asking for now!! Do NOT use such a Restore Point yet!! => Do you have
an available Restore Point which predates the install of IE8?

 

[fred]

OK.

-- IE8 was installed with Vista when I bought the machine last month.
-- I'm using Live Mail
-- I'm using AVG 8 as my anti-virus
-- I'm using the standard Windows firewall
-- Norton may have been installed on the computer when I got it -- don't
remember; if it was, I uninstalled it immediately
-- Additionally, I've gone to Live Mail Tools,Options,Security and selected
Internet Zone for security zone and "Block images...." is unchecked

Fred

 

[PA Bear [MS MVP]]

Please try to avoid replying to your own post(s), Fred. Thanks.

Did you disable AVG prior to installing IE8?

 

[fred]

IE8 was already installed when I bought the machine. I added AVG later.

Fred

 

[fred]

OH, RATS. I just figured out what I'm doing wrong. And, to maintain a little
pride (very little), I'm not going to tell anyone. Almost 30 years of using
these things and I still do stupid stuff.

Thanks everyone for the help. But I apparently need a mental health
professional more than anything else.

Fred

 

[PA Bear [MS MVP]]

Sorry for not reading your first post more closely. Is this a sudden, new
problem or an ongoing one? In other words, have you ever been able to open
attachments?

The above question notwithstanding:

1. Download the Norton Removal Tool, Saving it to your desktop. See link
here:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

[If in doubt, click on the "Norton 2009" link.]

2. Close all open applications (i.e., anything with an icon on your taskbar,
including Windows Mail).

3. Right-click on the file you saved in #1 above and select Run as
Administrator. Do not TOUCH your keyboard until the run completes, then
reboot.

4. Test opening attachments.

 

[PA Bear [MS MVP]]

TGIF!

OH, RATS. I just figured out what I'm doing wrong. And, to maintain a
little
pride (very little), I'm not going to tell anyone. Almost 30 years of
using
these things and I still do stupid stuff.

Thanks everyone for the help. But I apparently need a mental health
professional more than anything else.

Fred

 

[Cascadian]

You should always post what the solution was for anyone else who might have
the same problem. Even if it is embarrasing.
I had this problem once and when you are in the inbox go to the menu bar
and click on the Tools, then Options. When Options window opens click on the
tab Security. There is a check box that says "Do not allow attachments to be
saved or opened that could potentially be a virus". You have to make sure
that the box is un-checked. That should allow you to see the attatchments
that are sent in the emails.