Attachment problem from outlook to outlook express

[Guest]

Hello,

I have encoutnered a problem that seems to have popped up recently in my
company. People using outlook send attachments to people using outlook
express. The outlook express user sees a paper clip next to the subject in
the preview pane, but upon opening the e-mail there is no attachment listed.

I have found a billion pages including those on microsoft's site that
suggest this is because they are set to send mail in RTF (Rich Text Format).
However, none of the 4 computers running outlook I have examined have been
set to this. All have been HTML. However, if I change it to Plain Text the
attachments come through fine.
Most users don't know what RTF is anyway, but convincing them to give up
html can be a bit tough.

Being that this problem seems to have just surfaced recently I kind of
suspect that maybe it was an update to either outlook or outlook express or
windows that possibly came with an automnatic update. Either way is there a
known issue/fix with outlook sending e-mails as HTML that would cause otulook
express to not be able to see the attachment?

Thanks

 

[Brian Tillman]

I have found a billion pages including those on microsoft's site that
suggest this is because they are set to send mail in RTF (Rich Text
Format). However, none of the 4 computers running outlook I have
examined have been set to this.

There's more than one place for this setting. It's not all controlled by
the setting in Tools>Options>Mail Format. It can be contained in the
Contact record as well, which overrides the Mail Format setting.

All have been HTML. However, if I
change it to Plain Text the attachments come through fine.
Most users don't know what RTF is anyway, but convincing them to give
up html can be a bit tough.

HTML adds glitz and glitter, but rarely adds information, which is the whole
purpose of exchanging mail.

Either way is there a known issue/fix with outlook sending e-mails as
HTML that would cause otulook express to not be able to see the
attachment?

I haven't seen one reported in several years of USENET reading.