ATI X850 display adapter not recognized after Vista installation

[Jerry]

Clean installing RTM Full Business on my Asus A8R-MVP. After the
installation is done:
- there is no display adapter in Device Manager
- an unknown device and failing PCI to PCI bridge in Device Manager
- under Display properties the adapter is unknown and the monitor is VGAsave
- The latest ATI drivers and software will not install, probably because
Vista isn't seeing the hardware right.

I dual boot the PC with XP and the hardware works fine there.

So far I've
- clean installed twice
- deleted the unknown and failing devices in Device Manager but they
come back after a reboot.
- Opened tickets with ATI and Asus but haven't gotten anything useful
back yet.


Any other ideas on what might be wrong?

 

[Guest]

I'm not sure what to tell you. I'm using a Asus A8R32-MVP Deluxe MB with a
Asus X850Pro and Vista Ultimate 64bit with no problems. Booted up fine, and I
was able to install ATI display drivers off the website just fine.

When you boot, is there NO driver, not even a standard VGA, aka, you have no
display output. If so, it could be a problem getting vista onto the Hard
Drive since you should be able to see something. If you can see something,
check out ati.com and download the newest drivers.

As for the other ones, I was just learning the in's and out's of finding out
the devices that are missing drivers in XP. I'm not sure yet as to what are
the two "unknown devices" on my A8R, but I'll get back to you once I know.
I'll bet it's the SIL Raid driver, or the ULi one if you didn't install them.
Realtek also offers a HD driver package that works well for Vista 64/32.
Lastly, what are you using that's integrated.

Hope this helps a little.

 

[Jerry]

Obviously something is installed since I can see what's going on. But it
says the display driver is unknown and all items on the adapter are
unknown. It is labeled VGASave. The monitor is Default monitor.

I have the latest software from ATI but it is a combo Catalyst software
and drivers. I can't find just the drivers. It does seem to be the
Catalyst software install that's freezing since it's during the
detecting hardware phase.

I'm using the integrated Realtek network (working fine) and the Soundmax
audio (also working fine). I'm not using RAID. I did try to install the
latest ATI drivers (all well before Vista but they wouldn't install.

 

[Ron Miller]

Obviously something is installed since I can see what's going on. But it
says the display driver is unknown and all items on the adapter are
unknown. It is labeled VGASave. The monitor is Default monitor.

I have the latest software from ATI but it is a combo Catalyst software
and drivers. I can't find just the drivers. It does seem to be the
Catalyst software install that's freezing since it's during the
detecting hardware phase.

I'm using the integrated Realtek network (working fine) and the Soundmax
audio (also working fine). I'm not using RAID. I did try to install the
latest ATI drivers (all well before Vista but they wouldn't install.

I ran all the beta versions with an X800XL, and Vista recognized that
very similar card every time. Before installing the RTM version,
though, I upgraded to an X1950 Pro, and it was UNrecognized, just like
yours. I could hardly believe it, considering how well the betas had
handled ATI cards. I downloaded the Vista-compatible signed Catalyst
(7.1) from ATI and ran its Setup program. After a reboot, Device
Manager showed the display adapter to be a "Radeon X1950 Pro," and the
Vista User-Experience rating for the card rose from 1.0 to 5.9. I had a
nasty time getting my primary and secondary monitors assigned to their
proper roles, but there was no trouble installing the Catalyst Control
Center and driver.
(The CCC requires .NET Framework to be present before it's installed,
and I cannot recall if the proper version is present in Vista by
default. That is, I may have had to fiddle around with .NET prior to
installing the Catalyst, but I've spent so many hours tweaking this
installation over the last 4 days that I cannot recall for sure whether
I did so or not.)

At this point, if the Programs applet in Control Panel shows any ATI
apps or drivers, uninstall them, reboot, and try the Catalyst 7.1 Setup
again.

 

[Guest]

I've had these same problems with my A8R32-MVP deluxe and Vista Business.
There is no display driver in the device manager and the PCI-to-PCI bridge
associated with the video card is showing error code 12 (not enough resources
to use the device). I tried using my other PCIe slot and the video card came
up with the same error code but the bridge was fixed. I tried to install
ATI's software with the card in both slots. In the top slot the card could
not be detected and in the bottom spot the graphs stuck to 4-bit. I was
suprised at this considering the copy of Ultimate RC2 I had woked perfectly.
I'm using an x1300 by the way. This is something I hope Microsoft will patch
soon.

 

[Jerry]

I ran all the beta versions with an X800XL, and Vista recognized that
very similar card every time. Before installing the RTM version,
though, I upgraded to an X1950 Pro, and it was UNrecognized, just like
yours. I could hardly believe it, considering how well the betas had
handled ATI cards. I downloaded the Vista-compatible signed Catalyst
(7.1) from ATI and ran its Setup program. After a reboot, Device
Manager showed the display adapter to be a "Radeon X1950 Pro," and the
Vista User-Experience rating for the card rose from 1.0 to 5.9. I had a
nasty time getting my primary and secondary monitors assigned to their
proper roles, but there was no trouble installing the Catalyst Control
Center and driver.
(The CCC requires .NET Framework to be present before it's installed,
and I cannot recall if the proper version is present in Vista by
default. That is, I may have had to fiddle around with .NET prior to
installing the Catalyst, but I've spent so many hours tweaking this
installation over the last 4 days that I cannot recall for sure whether
I did so or not.)

At this point, if the Programs applet in Control Panel shows any ATI
apps or drivers, uninstall them, reboot, and try the Catalyst 7.1 Setup
again.

The ATI program wouldn't uninstall so I went through the registry and
deleted everything there as well as thprogram directory, rebooted and
reran the CCC installation. Same result- stuck in the detecing hardware
phase. As far as I know .Net 3.0 is part of Vista. I don't know how to
find out or what I might fiddle with if it was.

 

[Guest]

Further happy info. ASUS support came back and suggested putting the latest
BIOS in (even tho it didnt contain fixes for the problem). version 0602.
This wasn't easy as nothing would autorun and had to get programmes running /
file pointing manually with everything downloaded locally (recommended update
from internet wouldn't work).
Once the update was complete (which removed MDU-141 whatever that is) both
videocards worked as normal. Then applied ATI's own drivers to use crossfire
- and voila! as they say in Germany. Whole system still has occasional BSODs

 

[Ron Miller]

The ATI program wouldn't uninstall so I went through the registry and
deleted everything there as well as thprogram directory, rebooted and
reran the CCC installation. Same result- stuck in the detecing hardware
phase. As far as I know .Net 3.0 is part of Vista. I don't know how to
find out or what I might fiddle with if it was.

I didn't watch the setup screen every second of the installation, but I
wasn't even aware of a hardware-detection phase. Considering that
everyone else with ATI-based X8xx cards is getting them to work, could
this problem have anything to do with the manufacturer of the card? I
don't have the entire thread, so I can't go back to learn who your
manufacturer is.

The difference between your experience and mine is that my X1950 Pro was
"seen" in Device Manager. It was labeled simply "VGA" or something, I
can't recall for sure, but at least a display adapter appeared. Also,
have you tried reseating the card itself so as to be positive that
there's no mechanical or electrical problem?

 

[Ron Miller]

Obviously something is installed since I can see what's going on. But it
says the display driver is unknown and all items on the adapter are
unknown. It is labeled VGASave. The monitor is Default monitor.

I have the latest software from ATI but it is a combo Catalyst software
and drivers. I can't find just the drivers. It does seem to be the
Catalyst software install that's freezing since it's during the
detecting hardware phase.

I'm using the integrated Realtek network (working fine) and the Soundmax
audio (also working fine). I'm not using RAID. I did try to install the
latest ATI drivers (all well before Vista but they wouldn't install.

Another person has posted that there's a problem with the ATI 8xx cards
and nForce 3 chipsets. Do you happen to have an nForce-3 motherboard?

 

[Jerry]

My first response from ATI was less than helpful so I replied and am
waiting. I can report that I already have the latest BIOS installed for
my board.

 

[Jerry]

I didn't watch the setup screen every second of the installation, but I
wasn't even aware of a hardware-detection phase. Considering that
everyone else with ATI-based X8xx cards is getting them to work, could
this problem have anything to do with the manufacturer of the card? I
don't have the entire thread, so I can't go back to learn who your
manufacturer is.

The difference between your experience and mine is that my X1950 Pro was
"seen" in Device Manager. It was labeled simply "VGA" or something, I
can't recall for sure, but at least a display adapter appeared. Also,
have you tried reseating the card itself so as to be positive that
there's no mechanical or electrical problem?

The first thing it does after you select Custom or Express is the
graphics hardware detection phase. I'm not too surprised that this
doesn't work since no adapter at all is shown in Device Manager. The
card is a genuine ATI brand card.

I haven't tried reseating the card as it's working fine in XP. But that
is a good idea. I did receive a reply to the ticket I opened at MS so
before I reboot into Vista to gather the info they asked for I'll reseat
the card.

In reply to your other post there is nothing from Nvidia on the MB. IN
fact it's an ATI crossfire based board. No integrated video.

 

[Jerry]

The first thing it does after you select Custom or Express is the
graphics hardware detection phase. I'm not too surprised that this
doesn't work since no adapter at all is shown in Device Manager. The
card is a genuine ATI brand card.

I haven't tried reseating the card as it's working fine in XP. But that
is a good idea. I did receive a reply to the ticket I opened at MS so
before I reboot into Vista to gather the info they asked for I'll reseat
the card.

In reply to your other post there is nothing from Nvidia on the MB. IN
fact it's an ATI crossfire based board. No integrated video.

I thought I remembered you asked about Nvidia, not nForce. There's no
nForce either.

 

[Guest]

Thanks Barbie! I flashed the bios and it works for me and everything is
working and looking awesome.

 

[Jerry]

The first thing it does after you select Custom or Express is the
graphics hardware detection phase. I'm not too surprised that this
doesn't work since no adapter at all is shown in Device Manager. The
card is a genuine ATI brand card.

I haven't tried reseating the card as it's working fine in XP. But that
is a good idea. I did receive a reply to the ticket I opened at MS so
before I reboot into Vista to gather the info they asked for I'll reseat
the card.

In reply to your other post there is nothing from Nvidia on the MB. IN
fact it's an ATI crossfire based board. No integrated video.

Pulled and re-installed the video card. ATI software still won't load. I
wish I could install just the driver but when I try it insists it needs
the Catalyst Install Manager. That's what's locking up.

 

[Ron Miller]

The first thing it does after you select Custom or Express is the
graphics hardware detection phase. I'm not too surprised that this
doesn't work since no adapter at all is shown in Device Manager. The
card is a genuine ATI brand card.

I definitely noticed hardware detection in Vista setup. I thought you
were referring to a hardware-detection process during the video card's
driver installation. Sorry.

 

[Jerry]

I definitely noticed hardware detection in Vista setup. I thought you
were referring to a hardware-detection process during the video card's
driver installation. Sorry.

No you were right. I am referring to hardware detection during the ATI
software/driver installation.

 

[Ron Miller]

No you were right. I am referring to hardware detection during the ATI
software/driver installation.

Then your predicament is truly disappointing, especially considering the
fact that my Gigabyte X800XL was always detected and given a
full-function (except for Open GL) driver by all the Vista betas. I
never loaded an ATI driver at all during the beta period, and never had
a problem with anything. The Microsoft driver that was installed during
the beta Setup allowed Aero to run and gave a WEI of 3.9. I'd be
tempted to believe that MS may have intentionally removed some
functionality for ATI hardware with the RTM versions of the OS were it
not for the fact that most owners of X8xx cards are not reporting
problems. Also, I can't believe that it's impossible to make an X850
card work, because this card most definitely is Aero-capable.
(Unfortunately for this discussion, I can't comment on my own experience
with my X800XL and RTM, because I swapped it for the X1950 Pro
immediately before installing RTM.)

Is there a BIOS update available for your motherboard? What motherboard
is it?
I wonder if you might try installing with a different video card and
then adding your X850 to another PCI-E slot to see if it's detected.
Your X850 IS a PCI-E card and not one of the AGP versions of the X850 is
it not?

 

[Jerry]

Then your predicament is truly disappointing, especially considering the
fact that my Gigabyte X800XL was always detected and given a
full-function (except for Open GL) driver by all the Vista betas. I
never loaded an ATI driver at all during the beta period, and never had
a problem with anything. The Microsoft driver that was installed during
the beta Setup allowed Aero to run and gave a WEI of 3.9. I'd be
tempted to believe that MS may have intentionally removed some
functionality for ATI hardware with the RTM versions of the OS were it
not for the fact that most owners of X8xx cards are not reporting
problems. Also, I can't believe that it's impossible to make an X850
card work, because this card most definitely is Aero-capable.
(Unfortunately for this discussion, I can't comment on my own experience
with my X800XL and RTM, because I swapped it for the X1950 Pro
immediately before installing RTM.)

Is there a BIOS update available for your motherboard? What motherboard
is it?
I wonder if you might try installing with a different video card and
then adding your X850 to another PCI-E slot to see if it's detected.
Your X850 IS a PCI-E card and not one of the AGP versions of the X850 is
it not?

I have the latest BIOS version. It's an Asus A8R-MVP. Don't have another
video card to try. It's PCIe and not AGP. I verified it's the slot that
you're supposed to used when you only have one video card.

I do have a ticket open with MS and I've forwarded the requested system
info. I'll see what happens.

 

[Ron Miller]

I have the latest BIOS version. It's an Asus A8R-MVP. Don't have another
video card to try. It's PCIe and not AGP. I verified it's the slot that
you're supposed to used when you only have one video card.

I do have a ticket open with MS and I've forwarded the requested system
info. I'll see what happens.

Does the "R" in A8R imply an ATI chipset for Crossfire? If so, then I'm
suspicious that it could be the chipset's fault because, as I mentioned,
someone reported that ATI already issued a statement that there is some
Vista-setup problem with ATI cards on nForce-3 mobos. This suggests
that the chipset can cause some problem with recognition, and if it can
occur on an nForce board, why not on a mobo with an ATI chipset?

 

[Jerry]

Does the "R" in A8R imply an ATI chipset for Crossfire? If so, then I'm
suspicious that it could be the chipset's fault because, as I mentioned,
someone reported that ATI already issued a statement that there is some
Vista-setup problem with ATI cards on nForce-3 mobos. This suggests
that the chipset can cause some problem with recognition, and if it can
occur on an nForce board, why not on a mobo with an ATI chipset?

Don't know what, if anything, the R stands for. There's another posting
where someone was having problems with an A8R-MVP32 MB. Flashing the
latest BIOS for that MB (I think) cured the problem. It may well be
something on the MB that's preventing it from working. But OTOH it
continues to work fine with XP (running XP as I type this) so what
changed was the move to Vista which implies Vista is preventing it from
working.