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David Phelan
Group,
We have an Access 2k application which we distribute to our customers so
that they can do purchase analysis. It has been running fine for three
years on various machines. About two weeks ago, two of our customers got
new PCs (no big deal) and installed the application on them. This is
nothing new as we have gone through this with customers before with no
problems. These two customers, however, recieve a runtime error when they
attempt to start the application and the app shuts down. Of course there
is no information regarding the error, so I can not be sure what the cause
is.
We have been working with one of the customers primarily and have
discovered that if she impersonates the administrator account, she is able
to run the software. The software was installed under her login and she
has local administrative privileges. We have had her uninstall and
reinstall the application to no avail. We provided her with a batch file
that registers the neccessary components which she ran, also to no avail.
We do know that this customer is running WinXP SP2, which we have not
tested with this appllication. The other customer is running Windows 2k
SP4. WinXP has been no problem up till now, nor has Win2K. However, we
can not be sure that the application has been installed on a new machine
with Win2K SP4 and not installed before the service pack was.
The ability of our customer to run the application under the administrator
account has me believing that there is a permissions issue, but both users
installed the app under their own login with local administrative
priveleges.
Is anyone aware of any issues concerning Access2K Runtime and WinXP SP2 or
Win2K SP4 that would cause this?
TIA
Dave
We have an Access 2k application which we distribute to our customers so
that they can do purchase analysis. It has been running fine for three
years on various machines. About two weeks ago, two of our customers got
new PCs (no big deal) and installed the application on them. This is
nothing new as we have gone through this with customers before with no
problems. These two customers, however, recieve a runtime error when they
attempt to start the application and the app shuts down. Of course there
is no information regarding the error, so I can not be sure what the cause
is.
We have been working with one of the customers primarily and have
discovered that if she impersonates the administrator account, she is able
to run the software. The software was installed under her login and she
has local administrative privileges. We have had her uninstall and
reinstall the application to no avail. We provided her with a batch file
that registers the neccessary components which she ran, also to no avail.
We do know that this customer is running WinXP SP2, which we have not
tested with this appllication. The other customer is running Windows 2k
SP4. WinXP has been no problem up till now, nor has Win2K. However, we
can not be sure that the application has been installed on a new machine
with Win2K SP4 and not installed before the service pack was.
The ability of our customer to run the application under the administrator
account has me believing that there is a permissions issue, but both users
installed the app under their own login with local administrative
priveleges.
Is anyone aware of any issues concerning Access2K Runtime and WinXP SP2 or
Win2K SP4 that would cause this?
TIA
Dave