Application Hang

[Guest]

Hello anyone, problem: On windows 2003 server, we are using Terminal Services
to run a programm. Our users dial in through a remote desktop connect.

The system hangs, we have to restart the server, and re-install all our
printers.
Can anyone tell us what the problem is and is there a soloution. Begging
for help.

(e-mail address removed)

 

[Vera Noest [MVP]]

Sounds like your printer spooler is crashing. Next time this
happens, check if you can stop and restart the printer spooler
service only, in stead of rebooting the whole server.

A crashing printer spooler on a Terminal Server is nearly always a
sign that you are using a 3th party printer driver which is not TS-
compatible.
The remedy is to uninstall all 3th party printer drivers and map
all printers that don't autocreate to a native printer driver on
the server, by creating a custom ntprintsubs.inf file. Details are
explained here:

239088 - Windows 2000 Terminal Services Server Logs Events 1111,
1105, and 1106
http://support.microsoft.com/?kbid=239088

You can check the recommended native driver substitution for your
local printers here:

Client Printer Autocreation Matrix
http://www.printingsupport.com/matrix.htm