Z
zeke7
Computer reboots on Shutdown, locks up on Stand By
Am working through various KB articles troubleshooting an APM issue
with my Win2K computer. Two problems occur:
1. When it's powered down via Start/Shut Down..., Shut down, the
shutdown proceeds normally, Windows closes out and the power goes off,
but as soon as the fans stop spinning (~3-4 seconds after screen goes
black), the motherboard fires up again and reboots, back into Windows.
2. Standby mode: computer appears to go into standby mode successfully
(popup reports going into Standby, screen goes black, disks stop
spinning, and CPU fan shuts off. But then the CPU fan and disks fire
up again, the front-panel disk and power LEDs come on and remain lit,
the monitor remains black w/no power to it, and the system is locked
up/frozen and won't awaken from any keyboard or mouse action. The
front reset button doesn't work, but depressing the front-panel power
button for ~4 seconds shuts off the computer. The computer must be
rebooted to come back to life.
No error messages appear at any stage (eg, "System Cannot Go to
Standby Mode Because..." [kb/197477], or STOP 0x9F [kb/246243]).
Initial results of working through the KB articles have me questioning
whether APM got installed with this Win-2000 installation:
BIOS (AMIBIOS 08.00.09, 06/20/05):
It's APM-compatible. Am quite confident (though not 100% certain) that
APM was enabled in the BIOS when Win2000 was installed.
Computer Mgmt:
"NT Apm/Legacy Support" is not listed/present (System Tools, System
Info, Device Manager (View menu, Show hidden devices). (This indicates
APM support is not installed, per "Mobile Computing",
http://www.microsoft.com/technet/pr...serv/reskit/prork/prdc_mcc_bptk.mspx?mfr=true.)
Power applet in Control Panel:
No APM tab is present in the Power Options Properties menu (only tabs
present are Power Schemes, Advanced, Hibernate, and UPS) (kb/242495).
System standby setting is present in the Power Schemes tab (this did
not appear after a fresh install of Win2K, but did show up after
installing the ~76 Windows updates, SPs, and Hotfixes).
Advanced tab setting used: Power button Powers Off computer when
pressed.
Start / Shut Down...
Standby is an option when shutting down (kb/266169).
Apmstat.exe:
When run (from either the Run module [apmstat -v], or from Explorer),
this Support Tool appears to open a cmd window but the window
immediately closes; no report or open window remains (kb/242495).
Power on/off and reset buttons on the computer's front panel function
correctly.
This restart issue has been present since installing W2K (ie, before
applying any updates other than SP4, which is slipstreamed into the
install disk). This same computer and hardware/peripherals worked fine
regarding shutdown/standby on a previous install W2K before it was put
in storage 3 years ago; am now trying to resuscitate it.
Would like to know for starters if is appears APM is in fact installed
in this Win2K implementation, so I can continue working through the KB
troubleshooting articles. If it's not, assuming APM was enabled in the
BIOS when Win2K was installed, are there any other reasons why it
didn't get installed (and can it be installed after the fact)?
Below are some specs and BIOS settings for this computer.
=================================
System specs:
[From Computer Mgmt, System Info:]
Desktop PC
OS Name Microsoft Windows 2000 Professional
Version 5.0.2195 Service Pack 4 Build 2195
OS Manufacturer Microsoft Corporation
System Name DB-2007
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type X86-based PC
Processor x86 Family 15 Model 3 Stepping 3 GenuineIntel ~2798 Mhz
BIOS Version BIOS Date: 06/20/05 15:04:29 Ver: 08.00.09
Windows Directory C:\WINNT
System Directory C:\WINNT\system32
Boot Device \Device\Harddisk0\Partition1
Locale United States
User Name DB-2007\Administrator
Total Physical Memory 522,992 KB
Available Physical Memory 193,320 KB
Total Virtual Memory 1,799,672 KB
Available Virtual Memory 1,027,640 KB
Page File Space 1,276,680 KB
Page File C:\pagefile.sys
============================
[Other hardware specs:]
-ASUS P4C800-E motherboard
-AMIBIOS rev1023 (latest version from manufacturer, v.08.00.09, Date:
06/20/05)
-Intel Pentium IV 2.8MHz CPU
-ATI 9800 A-I-W Video Card (latest drivers from manufacturer installed
-200gb Western Digital Caviar (WD2000JB)
[EnableBigLBA regfix applied, kb/305098)
-Promise Ultra TX2-100 IDE controller card
-Antec True Blue 480W power supply
-ATI All-in-Wonder Remote Control (USB-RF)
-MS Wireless Intellimouse Explorer 2.0
-Windows 2000 SP4 OS (current Windows Updates as of 12/11/07)
-No screen saver being used
==============================
BIOS Power tab settings:
These are what's currently be tried (have changed various combinations
of these with no luck):
Suspend Mode - Auto [other options = S1, S3 only)
Repost Video on S3 Resume - N
ACPI 2.0 Support - Y
ACPI APIC Support - Enabled
BIOS to AML->ACPI Table - Enabled
APM Configuration:
APM Power Mgmt - Enabled
Video Power Down Mode - Disabled
Hard Disk Power Down Mode - Disabled
Suspend Time Out - 60 min
Throttle Slow Clock - 50%
System Thermal - Enabled
Power Button Mode: On/Off
Restore on AC Power Loss - Power Off
Power on by: [-All Disabled]
-RTC
-External Modems
-PCI Devices
-PS2 Keyboard
-PS2 Mouse
Am working through various KB articles troubleshooting an APM issue
with my Win2K computer. Two problems occur:
1. When it's powered down via Start/Shut Down..., Shut down, the
shutdown proceeds normally, Windows closes out and the power goes off,
but as soon as the fans stop spinning (~3-4 seconds after screen goes
black), the motherboard fires up again and reboots, back into Windows.
2. Standby mode: computer appears to go into standby mode successfully
(popup reports going into Standby, screen goes black, disks stop
spinning, and CPU fan shuts off. But then the CPU fan and disks fire
up again, the front-panel disk and power LEDs come on and remain lit,
the monitor remains black w/no power to it, and the system is locked
up/frozen and won't awaken from any keyboard or mouse action. The
front reset button doesn't work, but depressing the front-panel power
button for ~4 seconds shuts off the computer. The computer must be
rebooted to come back to life.
No error messages appear at any stage (eg, "System Cannot Go to
Standby Mode Because..." [kb/197477], or STOP 0x9F [kb/246243]).
Initial results of working through the KB articles have me questioning
whether APM got installed with this Win-2000 installation:
BIOS (AMIBIOS 08.00.09, 06/20/05):
It's APM-compatible. Am quite confident (though not 100% certain) that
APM was enabled in the BIOS when Win2000 was installed.
Computer Mgmt:
"NT Apm/Legacy Support" is not listed/present (System Tools, System
Info, Device Manager (View menu, Show hidden devices). (This indicates
APM support is not installed, per "Mobile Computing",
http://www.microsoft.com/technet/pr...serv/reskit/prork/prdc_mcc_bptk.mspx?mfr=true.)
Power applet in Control Panel:
No APM tab is present in the Power Options Properties menu (only tabs
present are Power Schemes, Advanced, Hibernate, and UPS) (kb/242495).
System standby setting is present in the Power Schemes tab (this did
not appear after a fresh install of Win2K, but did show up after
installing the ~76 Windows updates, SPs, and Hotfixes).
Advanced tab setting used: Power button Powers Off computer when
pressed.
Start / Shut Down...
Standby is an option when shutting down (kb/266169).
Apmstat.exe:
When run (from either the Run module [apmstat -v], or from Explorer),
this Support Tool appears to open a cmd window but the window
immediately closes; no report or open window remains (kb/242495).
Power on/off and reset buttons on the computer's front panel function
correctly.
This restart issue has been present since installing W2K (ie, before
applying any updates other than SP4, which is slipstreamed into the
install disk). This same computer and hardware/peripherals worked fine
regarding shutdown/standby on a previous install W2K before it was put
in storage 3 years ago; am now trying to resuscitate it.
Would like to know for starters if is appears APM is in fact installed
in this Win2K implementation, so I can continue working through the KB
troubleshooting articles. If it's not, assuming APM was enabled in the
BIOS when Win2K was installed, are there any other reasons why it
didn't get installed (and can it be installed after the fact)?
Below are some specs and BIOS settings for this computer.
=================================
System specs:
[From Computer Mgmt, System Info:]
Desktop PC
OS Name Microsoft Windows 2000 Professional
Version 5.0.2195 Service Pack 4 Build 2195
OS Manufacturer Microsoft Corporation
System Name DB-2007
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type X86-based PC
Processor x86 Family 15 Model 3 Stepping 3 GenuineIntel ~2798 Mhz
BIOS Version BIOS Date: 06/20/05 15:04:29 Ver: 08.00.09
Windows Directory C:\WINNT
System Directory C:\WINNT\system32
Boot Device \Device\Harddisk0\Partition1
Locale United States
User Name DB-2007\Administrator
Total Physical Memory 522,992 KB
Available Physical Memory 193,320 KB
Total Virtual Memory 1,799,672 KB
Available Virtual Memory 1,027,640 KB
Page File Space 1,276,680 KB
Page File C:\pagefile.sys
============================
[Other hardware specs:]
-ASUS P4C800-E motherboard
-AMIBIOS rev1023 (latest version from manufacturer, v.08.00.09, Date:
06/20/05)
-Intel Pentium IV 2.8MHz CPU
-ATI 9800 A-I-W Video Card (latest drivers from manufacturer installed
-200gb Western Digital Caviar (WD2000JB)
[EnableBigLBA regfix applied, kb/305098)
-Promise Ultra TX2-100 IDE controller card
-Antec True Blue 480W power supply
-ATI All-in-Wonder Remote Control (USB-RF)
-MS Wireless Intellimouse Explorer 2.0
-Windows 2000 SP4 OS (current Windows Updates as of 12/11/07)
-No screen saver being used
==============================
BIOS Power tab settings:
These are what's currently be tried (have changed various combinations
of these with no luck):
Suspend Mode - Auto [other options = S1, S3 only)
Repost Video on S3 Resume - N
ACPI 2.0 Support - Y
ACPI APIC Support - Enabled
BIOS to AML->ACPI Table - Enabled
APM Configuration:
APM Power Mgmt - Enabled
Video Power Down Mode - Disabled
Hard Disk Power Down Mode - Disabled
Suspend Time Out - 60 min
Throttle Slow Clock - 50%
System Thermal - Enabled
Power Button Mode: On/Off
Restore on AC Power Loss - Power Off
Power on by: [-All Disabled]
-RTC
-External Modems
-PCI Devices
-PS2 Keyboard
-PS2 Mouse