APC - outstanding support

[Fitz]

I recently purchased an APC 900VA UPS. After charging and connecting the
unit, the battery remained in a constant "Charging" state and would not
go to 100%. I then disconnected everything, plugged in a lamp and
drained the battery- then allowed it to recharge. This time it would
only come up to 91%. I emailed APC support to ask if there was a
solution or if I should return it to the retailer. They responded in
less than 24 hours offering to RMA the product- free shipping and
deliver it to me versus my having to drive 60 miles roundtrip (Alaska
winter) to exchange it. They did not ask for proof of purchase, SKU or
any supporting documentation (the support automatically sent the type
and serial number). It's also a cross ship- I keep this unit until the
new one arrives and then return it in the box I receive the new one it.
I thought the speed and manner in which they handled the problem
warranted a "word of mouth" recommendation for those considering an UPS.

Fitz

 

[Roby]

I recently purchased an APC 900VA UPS. After charging and connecting the
unit, the battery remained in a constant "Charging" state and would not
go to 100%. I then disconnected everything, plugged in a lamp and
drained the battery- then allowed it to recharge. This time it would
only come up to 91%. I emailed APC support to ask if there was a
solution or if I should return it to the retailer. They responded in
less than 24 hours offering to RMA the product- free shipping and
deliver it to me versus my having to drive 60 miles roundtrip (Alaska
winter) to exchange it. They did not ask for proof of purchase, SKU or
any supporting documentation (the support automatically sent the type
and serial number). It's also a cross ship- I keep this unit until the
new one arrives and then return it in the box I receive the new one it.
I thought the speed and manner in which they handled the problem
warranted a "word of mouth" recommendation for those considering an UPS.

Fitz

I had a similar experience with an APC product in 2003. It's great to
learn that their new owner has chosen to continue treating customers well.

 

[DevilsPGD]

In message <[email protected]> Roby

I had a similar experience with an APC product in 2003. It's great to
learn that their new owner has chosen to continue treating customers well.

Amen. Plus, their gear just plain lasts forever. I've got some
Smart-UPS 1250s that are several years old, on original batteries still
going strong.

We've got them under fairly light load, and the runtimes have dropped
somewhat, but it's still well over half an hour of runtime before a
graceful shutdown.