G
Guest
cann't get any updates for ant-virus and can not get it to run.i try to get it run but i keep getting erriors.i cann't get it to run.
D
dev
/jimmy/ said:
Have you contacted support for the A/V program that you use?
Have you contacted support for the A/V program that you use?
J
Jim Macklin
That doesn't tell any details that might help get an answer,
such as, what anti-virus program, have you paid for the
update service, are you infected now?
Some viruses will block the access to anti-virus website so
that it is harder to rid the computer of the virus.
Try to post again with some details, such as what the error
messages say.
--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.
message
| cann't get any updates for ant-virus and can not get it
to run.i try to get it run but i keep getting erriors.i
cann't get it to run.
such as, what anti-virus program, have you paid for the
update service, are you infected now?
Some viruses will block the access to anti-virus website so
that it is harder to rid the computer of the virus.
Try to post again with some details, such as what the error
messages say.
--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.
message
| cann't get any updates for ant-virus and can not get it
to run.i try to get it run but i keep getting erriors.i
cann't get it to run.
S
Steve N.
jimmy said:
Never heard of an ant virus. Maybe you should be asking in an etymology
group.
Ok, seriously, what anti-virus program is it? What are the error
messages? What has occured since the last time it worked?
Steve
M
Malke
Steve said:Never heard of an ant virus. Maybe you should be asking in an
etymology group.
Ok, seriously, what anti-virus program is it? What are the error
messages? What has occured since the last time it worked?
Steve
Yes, yes, now you've all been cute and beat the guy up for his lousy
posting. In the meantime, his infected machine is spewing trojans all
over the Internet.
To Jimmy:
It sounds like you have picked up a virus that immediately breaks any av
installed. This could happen if you had an older antivirus version,
weren't updating its definitions or didn't renew your subscription. You
will also probably have to fix your hosts files first, so read Part A
below and then continue with Part B:
Part A - fixing hosts files
1. In XP's Search preferences, set the files and folders handling to
Advanced, and then check the box that will make Search look in hidden
files/folders.
2. Now enter the search term "hosts" without the quotes.
3. You will get several hosts and lmhosts files. Double-click each one
to open it. When you do this, you'll get a Windows dialog box saying
that Windows cannot open this file, do you want to use the web or
select from a list to find the proper program. Choose "select from a
list" and highlight Notepad. Make sure the box to always use this
program to open this type of file is not checked.
4. Now carefully examine the file. Lines that begin with a # are
comments and don't count. Leave them alone. Unless you know you use a
proxy server to get to the
Internet or you added entries yourself, the only uncommented entry that
should be there is:
127.0.0.1 localhost
If you see any other entries, delete them and Save the file. Make sure
you scroll all the way down to the bottom of the window if there is a
scrollbar. Do this for each file you found. Now you should be able to
get to antivirus and spyware-fighting websites.
Part B - cleaning the computer
1) Take the infected machine off the Internet and any lan immediately.
2) From a different, clean machine download Stinger
(http://vil.nai.com/vil/stinger/)
and run it in Safe Mode. Stinger is a limited virus checker, but its
advantage is that it is standalone and doesn't need to be installed.
3) Hope that Stinger cleans up the machine enough to be able to
reinstall your av or install a new, current one. Update its definitions
and do a full scan.
4) Continue the cleaning process by removing any spyware with Spybot
Search & Destroy (http://www.safer-networking.org) and Ad-aware
(http://www.lavasoftusa.com). Be sure to update these programs before
running them. These programs are free, so run them both since they
complement each other. You may also want to run the latest CWShredder
from http://www.spywareinfo.com/~merijn/index.html. Always read the
instructions before running a spyware removal tool. It is best to run
antivirus and spyware removal tools in Safe Mode.
5) After you've installed your full-featured av, updated its
definitions and run a full system scan.
6) Make sure you are running a firewall.
Malke
R
Ratticus Maximus
Yes, yes, now you've all been cute and beat the guy up for his lousy
Some of you guys take your computers far too seriously....
Some of you guys take your computers far too seriously....
T
Tom
Umm, you mean "entomology". Etymology is the study of word origins.Steve N. said:Never heard of an ant virus. Maybe you should be asking in an etymology
group.
S
Steve N.
You're right. It was early in the morning.Tom said:
Steve
S
Steve N.
Malke said:
Me all? I didn't see anyone else teasing him, and that's teasing and
joking, not beating anyone up. Regardless, I apologize for having a
sense of humor and I did ask for more details. The trojans and worms are
spewing themselves all over the `net, unfortunately as they've been
designed to do. It's only the fault of the cyber-terrorists who created
them. Also unfortunate is that without concise information one cannot
begin to advise.
Steve