Annoying validate your user name and password pop up box.

[Guest]

This has only started happening today.
when i open windows mail a box from windows security pops up requiring me
to validate my user name and password.
this is happening every time i open the windows mail even though i have the
remember box ticked.
any ideas please.

 

[Guest]

This has only started happening today.
when i open windows mail a box from windows security pops up requiring me
to validate my user name and password.
this is happening every time i open the windows mail even though i have the
remember box ticked.
any ideas please.

 

[Guest]

I am having the same problem and I don't know the username and password so
now I cannot receive any mail for the past 5 days. Any suggestions?

 

[Guest]

I'm in exactly thr same position as Mojo, nothing for 3 days. Also, I
foolishly forgot if user name and password are case sensitive. Gone crazy
with trying.
Do you know if, as I only signed up 5 days ago if it's possible to
reset/restart Windows Mail. I've no files/messages to loose????
Thanks for any help/ideas
Jebnorton

 

[Guest]

ERY OPENING WINDOWS MAIL THEN CLICK ON TOOLS,THEN ACCOUNTS,THEN CLICK ON YOUR
MAIN ACCOUNT ,HIGHLIGHTING IT,THEN EDIT.YOU SHOULD BE ABLE TO RESET IT THERE.

 

[Guest]

Thanks for that Peter, but the edit function seems not to be available in
that situation.
Also, I think a total reset might require some more fundamental actions.
BUT, I am a novice so any guidance will be gratefully received.
I'm told from another source that my ISP INCOMING details may not be
correct! I have sent just 2 emails since I started but have not received any.
I know that 2 have been sent to me but returned! What now??
Jebnorton

 

[Guest]

What error do you get when you click on send/receive(at the top of windows
mail)?

 

[Guest]

Pete, any luck with this? Roy

What error do you get when you click on send/receive(at the top of windows
mail)?

 

[Guest]

No error message. Just like Mojo, it keeps recycling the box asking for Name
and password!

 

[Gary VanderMolen]

Something has corrupted your password store. That something is
likely to be your antivirus. Windows Mail is not compatible with
most McAfee and Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after doing the above, the problem is not resolved, delete the
mail account, restart Windows Mail, then recreate that account.

 

[Gary VanderMolen]

See my reply to "peter c.a.hawkins".
If you don't remember your username or password, call your
email provider.

 

[Gary VanderMolen]

See my reply to MoJo.

 

[Gary VanderMolen]

Previously you indicated your problem was the same as MoJo's,
but now it sounds different.
If you get an error message, right-click on it, copy, then paste it
into a reply here.

 

[Gary VanderMolen]

Something has corrupted your password store. That something is
likely to be your antivirus. Windows Mail is not compatible with
most McAfee and Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after doing the above, the problem is not resolved, delete the
mail account, restart Windows Mail, then recreate that account.

 

[Guest]

Gary, Does this apply to my original question?

Something has corrupted your password store. That something is
likely to be your antivirus. Windows Mail is not compatible with
most McAfee and Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after doing the above, the problem is not resolved, delete the
mail account, restart Windows Mail, then recreate that account.

--
Gary VanderMolen [MS-MVP WLM]

This has only started happening today.
when i open windows mail a box from windows security pops up requiring me
to validate my user name and password.
this is happening every time i open the windows mail even though i have the
remember box ticked.
any ideas please.

 

[Gary VanderMolen]

It applies to the problem report of yours that I had quoted below,
i.e., the repeated requests to enter your username and password.

--
Gary VanderMolen [MS-MVP WLM]

Gary, Does this apply to my original question?

Something has corrupted your password store. That something is
likely to be your antivirus. Windows Mail is not compatible with
most McAfee and Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after doing the above, the problem is not resolved, delete the
mail account, restart Windows Mail, then recreate that account.

--
Gary VanderMolen [MS-MVP WLM]

This has only started happening today.
when i open windows mail a box from windows security pops up requiring me
to validate my user name and password.
this is happening every time i open the windows mail even though i have the
remember box ticked.
any ideas please.

 

[Guest]

Thank-you very much for your help in this matter.
I shot norton security 2008 and loaded f-secure,the problems have gone
now,it was obviously norton.

It applies to the problem report of yours that I had quoted below,
i.e., the repeated requests to enter your username and password.

--
Gary VanderMolen [MS-MVP WLM]

Gary, Does this apply to my original question?

Something has corrupted your password store. That something is
likely to be your antivirus. Windows Mail is not compatible with
most McAfee and Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after doing the above, the problem is not resolved, delete the
mail account, restart Windows Mail, then recreate that account.

--
Gary VanderMolen [MS-MVP WLM]


This has only started happening today.
when i open windows mail a box from windows security pops up requiring me
to validate my user name and password.
this is happening every time i open the windows mail even though i have the
remember box ticked.
any ideas please.

 

[Guest]

Thanks Gary. I do not get an error message so will try your suggestions re
McAfee etc. This is the first time I've looked for help in a discussion group
and I'm most impressed and very grateful.
I have to say that in a matter of just 2/3 hours we've come a long way from
Peter's initial problem, but I hope that is now resolved also.
Thanks All
Jebnorton

Something has corrupted your password store. That something is
likely to be your antivirus. Windows Mail is not compatible with
most McAfee and Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after doing the above, the problem is not resolved, delete the
mail account, restart Windows Mail, then recreate that account.

--
Gary VanderMolen [MS-MVP WLM]

This has only started happening today.
when i open windows mail a box from windows security pops up requiring me
to validate my user name and password.
this is happening every time i open the windows mail even though i have the
remember box ticked.
any ideas please.

 

[Guest]

I've ben following your progress. I've disabled email scanning on both
Nortons and spysweeper any other hints?

Thanks Gary. I do not get an error message so will try your suggestions re
McAfee etc. This is the first time I've looked for help in a discussion group
and I'm most impressed and very grateful.
I have to say that in a matter of just 2/3 hours we've come a long way from
Peter's initial problem, but I hope that is now resolved also.
Thanks All
Jebnorton

Something has corrupted your password store. That something is
likely to be your antivirus. Windows Mail is not compatible with
most McAfee and Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after doing the above, the problem is not resolved, delete the
mail account, restart Windows Mail, then recreate that account.

--
Gary VanderMolen [MS-MVP WLM]

This has only started happening today.
when i open windows mail a box from windows security pops up requiring me
to validate my user name and password.
this is happening every time i open the windows mail even though i have the
remember box ticked.
any ideas please.

 

[Gary VanderMolen]

Thanks for validating Norton's incompatibility.

--
Gary VanderMolen [MS-MVP WLM]

Thank-you very much for your help in this matter.
I shot norton security 2008 and loaded f-secure,the problems have gone
now,it was obviously norton.

It applies to the problem report of yours that I had quoted below,
i.e., the repeated requests to enter your username and password.

--
Gary VanderMolen [MS-MVP WLM]

Gary, Does this apply to my original question?
:

Something has corrupted your password store. That something is
likely to be your antivirus. Windows Mail is not compatible with
most McAfee and Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after doing the above, the problem is not resolved, delete the
mail account, restart Windows Mail, then recreate that account.

--
Gary VanderMolen [MS-MVP WLM]


This has only started happening today.
when i open windows mail a box from windows security pops up requiring me
to validate my user name and password.
this is happening every time i open the windows mail even though i have the
remember box ticked.
any ideas please.