An exception occurred

[Goh Wee Kia]

I am using XP home edition
Whenever I go into the internet, I get this message:

An exception occurred while trying to run
""C:\windows\system32\msg121.cpy.dll", UMonitor"

Can anyone please help me solve this problem.

 

[Michael Cecil]

I am using XP home edition
Whenever I go into the internet, I get this message:

An exception occurred while trying to run
""C:\windows\system32\msg121.cpy.dll", UMonitor"

Can anyone please help me solve this problem.

That is some spyware on your system. Trying running something like
Ad-aware http://www.lavasoftusa.com
or Spybot http://safer-networking.org to remove it.

 

[Goh Wee Kia]

Thanks v much, ad-aware has removed many files.
But it was not able to remove the file msg121.cpy.dll
I tried to delete the file manually, but not able to as it is"used by
another process" even though i have closed all running programs and browser.

 

[roger]

Hi,

Open a command prompt (Start > Run > cmd and then use cd to change
directories and get to the parent directory)
Open task manager (right-click on the taskbar and choose task manager)
and with it close windows explorer (Choose it in the 'processes' tab)

On the command prompt, type del nameoffile.extension

Open a new task in task manager (on the 'applications' tab') called
explorer.exe

That should get rid of it.
If still no joy, boot to the Recovery Console and remove the file
with the command del

More info about the Recovery console:
Description of the Windows XP Recovery Console
http://support.microsoft.com/directory/article.asp?ID=kb;en-us;Q314058

310497 - HOW TO: Add More Power to Recovery Console By Using Group
Policy in Windows XP Professional
http://support.microsoft.com/default.aspx?scid=kb;en-us;310497

Good luck

Thanks v much, ad-aware has removed many files.
But it was not able to remove the file msg121.cpy.dll
I tried to delete the file manually, but not able to as it is"used by
another process" even though i have closed all running programs and browser.