Allocate C: drive outside of Windows

[l.clifton]

There are two areas on my C: drive to which the system does not allow
me access. They're the last part of a anti-virus that would not
undelete. I can't reinstall because of the two files. I have a boot
disk for my XP system. I can boot to a command prompt but that only
allow me to see the A: drive.

How do I allocate the C: drive?

 

[Malke]

There are two areas on my C: drive to which the system does not allow
me access. They're the last part of a anti-virus that would not
undelete. I can't reinstall because of the two files. I have a boot
disk for my XP system. I can boot to a command prompt but that only
allow me to see the A: drive.

How do I allocate the C: drive?

I don't really understand what you mean by "allocate the C: drive". If
you are trying to delete some files left over by a failed antivirus
uninstall, there are some things you can do:

1. If the antivirus is McAfee or Norton, there are uninstallation tools
for each of these programs:

McAfee Removal Tools/Instructions
http://forums.mcafeehelp.com/viewtopic.php?t=71943

http://tinyurl.com/q7nsf - Removing and reinstalling Norton Internet
Security, Norton AntiSpam, or Norton Personal Firewall (2006/2005/2004
versions)
http://basconotw.mvps.org/SymRem2.htm

If this is your case, try the correct tool.

2. If #1 isn't applicable, you can try deleting the files in Safe Mode.
To get into Safe Mode, repeatedly tap the F8 key as the computer is
starting up. Use the arrow key to select Safe Mode.

3. If you still can't delete in Safe Mode, you may need to take
ownership of the files and/or change their attributes. See this link for
Take Ownership: http://support.microsoft.com/?kbid=308421

If you need more help, please post back with more details such as the
name of the antivirus, how you "deleted" it, the exact location of the
files, and the exact text of any error messages you receive when trying
to delete the files.


Malke

 

[l.clifton]

If you need more help, please post back with more details such as the
name of the antivirus, how you "deleted" it, the exact location of the
files, and the exact text of any error messages you receive when trying
to delete the files.

Malke

Malke, thanks for the response. I was unable to take ownership of the
files. The security tab did not show up on any of the files in the
Database folder. The other folder, ClientSD, is empty but still will
not allow access. The message I get with the files and folder is
"Access is denied. Make sure that the disk is not full or write-
protected and that the file is not currently in use." Both folders
are in the Program Files folder under a Windows Live One Care folder.

I have Windows Live OneCare. I tried to uninstall it but the
uninstall would always become non-responsive. That's when I started
deleting files on my own. I can't remember why I chose to delete the
program. Ah, the firewall in OneCare was turned off and I could not
turn it back on. Attempting to turn on the firewall also became non-
responsive.

I can boot to a command prompt but it's in the safe mode within
Windows, which appears to allocate the folders. When I boot from a
emergency disk, I go to an A: prompt. I attempt to change to the C:
prompt and I get "Invalid drive specification." I think that if I
could get to the folders outside of Windows, I might be able to delete
them. So, my question is how do I get to the C: drive from the
emergency disk?

Again, thanks for the response.

Larry

 

[Malke]

Malke, thanks for the response. I was unable to take ownership of the
files. The security tab did not show up on any of the files in the
Database folder. The other folder, ClientSD, is empty but still will
not allow access. The message I get with the files and folder is
"Access is denied. Make sure that the disk is not full or write-
protected and that the file is not currently in use." Both folders
are in the Program Files folder under a Windows Live One Care folder.

I have Windows Live OneCare. I tried to uninstall it but the
uninstall would always become non-responsive. That's when I started
deleting files on my own. I can't remember why I chose to delete the
program. Ah, the firewall in OneCare was turned off and I could not
turn it back on. Attempting to turn on the firewall also became non-
responsive.

I can boot to a command prompt but it's in the safe mode within
Windows, which appears to allocate the folders. When I boot from a
emergency disk, I go to an A: prompt. I attempt to change to the C:
prompt and I get "Invalid drive specification." I think that if I
could get to the folders outside of Windows, I might be able to delete
them. So, my question is how do I get to the C: drive from the
emergency disk?

You do not need to get to the C: drive from the emergency disk which is
apparently running DOS and DOS cannot see NTFS-formatted partitions. All
you need to do is boot to Safe Mode and you will get the security tab.
You apparently have XP Home. See:

How Do I Get the Security tab in Folder Properties? -
http://www.dougknox.com/xp/tips/xp_security_tab.htm

I would also suggest that you contact OneCare support for help with
their (rather awful) product:

Windows Live OneCare Forums
http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2

OneCare Tech Support
http://onecare.live.com/standard/en-ie/support/technicalsupport.htm


Malke