All Outlook Clients displaying wrong 'received' timestamp.

[Erik]

Hello,

We have a POP/SMTP server setup at our company.

Recently, all of our Outlook clients (around 40 or so) have been adding an
hour onto whatever time a message was received. The "sent" time displays
correctly. In addition, all calendar entries are also at the correct time.
This is occurring on ALL emails, regardless of sender.

I have tried to duplicate the error in Thunderbird, Entourage, and Gmail,
and have been unable to -- there are zero issues with the timestamps in those
clients.

All clients are running Windows XP Pro SP2 and Outlook 2003/2007, and are
fully patched.

I have verified the DST entries were updated in our systems.

We are EST -05:00.

Things we have tried thus far:

-- Installing Office SP1

-- Unchecking "Automatically adjust time for daylight savings" in both
Windows and Outlook.

-- Adjusting the time in both Windows and Outlook.

-- Changing the time zone in both Windows and Outlook

-- Creating a new profile within Outlook.

-- Using the Time Zone Tool (TZMOVE) supplied by Microsoft.

-- Uninstalling and reinstalling the timezone hotfixes.

-- Changing the time an hour back (Works temporarily, but we are on an
active directory setup, so it goes out and pulls down the right time again
from either our PDC or BDC, which throws off the Outlook timestamp again.).

-- We called Microsoft, and the tech we got sent us a few test emails, which
also came in with the right sent time but the wrong received time. He tried
many of the things listed above, and then closed our case as "not resolved."

Any help or suggestions would be greatly appreciated.

Thanks,
Erik

 

[Sergei]

Did you check email header on which server time stamp is changed on an hour?

 

[Erik]

Did you check email header on which server time stamp is changed on an hour?

Thank you for the response.
The server timestamps would appear to be correct, as our web frontend for
our email server is reporting the correct times.

Thought I would add that our mail server is Windows Server 2003, and it
synced to NIST servers.

 

[Brian Tillman]

The server timestamps would appear to be correct, as our web frontend
for our email server is reporting the correct times.

Thought I would add that our mail server is Windows Server 2003, and
it synced to NIST servers.

Are the DST settings on all the systems involved set correctly? Have the
DST patches for all systems been applied?

 

[Erik]

Are the DST settings on all the systems involved set correctly? Have the
DST patches for all systems been applied?

Yes, to both questions.

 

[FullePJ]

Was this ever resolved? I am running Outlook 2007 and my received time is an
hour off the actual time. When I open the message the correct time is
displayed, but when viewing the emails received it's an hour earlier... Any
suggestions as to how I might resolve this? Oh ya I am on a Vista Ultimate OS.

thanks

 

[Brian Tillman]

Was this ever resolved? I am running Outlook 2007 and my received
time is an hour off the actual time. When I open the message the
correct time is displayed, but when viewing the emails received it's
an hour earlier... Any suggestions as to how I might resolve this? Oh
ya I am on a Vista Ultimate OS.

The same questions I asked of Erik apply to you. Also, the server hosting
your mailbox contributes to the time stamps.