copying e-mail to PSTs

[Edy Werder]

Dear all,

I work for a legal company and facing a weird problem with Outlook 2003 SP3.

The problem is:

When I move/copy an e-mail from exchange inbox to a PST the timestamp of the
e-mail changes to the date/time of the move/copy progress. It does not retain
the timestamp when the e-mail was originally received.

We have many Outlook client installed, but this seems to be a problem with
one client. I think it must be a setting in Outlook to change.

Any help is appreciated.

Thank you
Edy

 

[VanguardLH]

Dear all,

I work for a legal company and facing a weird problem with Outlook 2003 SP3.

The problem is:

When I move/copy an e-mail from exchange inbox to a PST the timestamp of the
e-mail changes to the date/time of the move/copy progress. It does not retain
the timestamp when the e-mail was originally received.

We have many Outlook client installed, but this seems to be a problem with
one client. I think it must be a setting in Outlook to change.

Any help is appreciated.

Thank you
Edy

Anytime you alter an item its Modified timestamp will change. Are you
actually showing the Received column or the Modified column?

 

[Edy Werder]

Sorry for the late reply

Yes the received column is shown in the view and not the modfified column. I
discovered when I move the msg to a PST it does not change the timestamp for
the message. The timestamp for the received column in the Outlook view is
only changed to the date/time when I move a message. Timestamp is changed to
the movement date/time. Do I add the sent column to the Outlook view this
column shows the date/time the message was received.

Very weird problem. I can't reproduce it on another workstation. There
regardless if copy or move a message to a PST the received column is not
changing timestamp. Even when I move a msg from a delegated mailbox.

Thanks

 

[VanguardLH]

Sorry for the late reply

Yes the received column is shown in the view and not the modfified column. I
discovered when I move the msg to a PST it does not change the timestamp for
the message. The timestamp for the received column in the Outlook view is
only changed to the date/time when I move a message. Timestamp is changed to
the movement date/time. Do I add the sent column to the Outlook view this
column shows the date/time the message was received.

Very weird problem. I can't reproduce it on another workstation. There
regardless if copy or move a message to a PST the received column is not
changing timestamp. Even when I move a msg from a delegated mailbox.

Thanks

Yet retested after starting Outlook in its safe mode ("outlook.exe /safe")?
Or after rebooting Windows into its safe mode?

 

[Edy Werder]

I resolved this issue.

After I started Outlook in save mode it was not changing timestamp for
copyied msg to PST file.

Then I looked at the addins of Outlook and unchecked Google Desktop
and Google Toolbar. After that I started Outlook in normal mode and
the issue was solved.

Thanks
Edy