All in one device scanner not working.

[Guest]

I have a Lexmark x73 which will not scan or copy. The error message is Scanner couldn't be enabled. I have reinstalled the drivers with no success. I have contacted lexmark and they tell me that I need something called usb.mtf. Can anybody tell me where I can find this and what to do with it. The phone call to Lexmark was rerouted through India and i had difficulty understanding what was being said. The printer works perfectly from the computer. Thanks

 

[Cari \(MS-MVP\)]

It must be a part of the Lexmark driver set as the only three files just
called USB on my system are USB.gif, USB.inf and USB.pnf...... I do have
printers and scanners, but none are multifunction units - and none are
Lexmark units.

My brain is thinking along the lines of MTF = MuLtiFunction, but since I
have no all in one units, I can go no further. I have no files with MTF
extensions anywhere on my PCs.

 

[Tom Aaron [MSFT]]

This is a known issue with your device. Follow this link to find out more
about the problem:
http://support.lexmark.com/cgi-perl...1:0:94:0:0&framed=&docid=ENUS6247&relevance=1

Lexmark has provided a cleaner that will completely remove the driver, then
you should be able to reinstall and get the device working again:
http://downloads.lexmark.com/cgi-pe...&searchMethod=StandardSearch&category=Utility

--
Tom Aaron
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.