After my last Office Update, none of my office documents are acces

[Guest]

I cannot access any saved documents or open documents attached to my e-mail.
When I close out Outlook or Office, I get a message saying that the Normal
File aready exsits, would I like to replace it. The Normal File is shown to
be in the Templates Folder in Windows. i am running Windows and Office XP.
Thank You.

 

[Joseph Meehan]

I cannot access any saved documents or open documents attached to my
e-mail. When I close out Outlook or Office, I get a message saying
that the Normal File aready exsits, would I like to replace it. The
Normal File is shown to be in the Templates Folder in Windows. i am
running Windows and Office XP. Thank You.

The Normal.dot file is a system file that is loaded when Word is loaded.
It sounds like it is missing or corrupted or something is out of sequence.
You can try answering yes to that question and see what happens, I would
also try rebooting. Good Luck

This is a newsgroup dedicated to questions about Access, the database
program in Office Professional. It appears your question may not be related
to these subjects. The Microsoft help system is not all that clear and may
have misdirected you here.

It is best to ask your questions in a newsgroup dedicated to the
subject of your question. You should find people better able to address
your problem there.

Note: It is always best to indicate the name and version of any
program(s) you may be using when asking a question and also indicate the
operating system (like Windows XP or 98) when you ask a question.

 

[Guest]

Thanks Joseph, I have done both with no success.

The Normal.dot file is a system file that is loaded when Word is loaded.
It sounds like it is missing or corrupted or something is out of sequence.
You can try answering yes to that question and see what happens, I would
also try rebooting. Good Luck

This is a newsgroup dedicated to questions about Access, the database
program in Office Professional. It appears your question may not be related
to these subjects. The Microsoft help system is not all that clear and may
have misdirected you here.

It is best to ask your questions in a newsgroup dedicated to the
subject of your question. You should find people better able to address
your problem there.

Note: It is always best to indicate the name and version of any
program(s) you may be using when asking a question and also indicate the
operating system (like Windows XP or 98) when you ask a question.