G
Guest
On a brand new Dell Inspiron 6000, my son loaded ITunes and the computer
would no longer boot. I get an error message as follows:
A problem has been detected and windows has been shut down to prevent damage
to your computer.
This problem may have been caused by the following file: NTFS.SYS.
Page fault in non paged area
If this is the first time you have seen this stop error screen restart your
computer. If this screen appears again follow these steps:
Check to make sure any new hardware or software is properly installed.
If this is a new installation ask your hardware or software manufactuirer
for any windows updates.
If problems continue disable or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing.
If you need to use Safe Mode hit F8 on startup.
Tech information
* * * STOP: OXOOOOO5O (OXF3D72FOO OxOOOOOOO1
* * * NTFS.SYS - address F833412F base at F83330000 Date Stampt 41107eea
Begining dump of physical memory
Physical memory dump complete
Contact your system adminsitrator of tech support group for further
assistance."
I contacted Dell, they had me run their diagnostics which showed no hardware
problem. Then they had me use a built in Dell/Symantec restore program to
restore the computer to the factory state. I did. The computer worked fine.
I did all the updates to Windows XP after restoring the computer.
After reloading ITunes again, the same problem occurred, except now, the
Dell/Symantec system restore doesn't help since after doing that the computer
still crashes trying to loan Windows and I get the same error message as
above.
Any help, ideas or suggestions would be greatly appreciated.
I know, quit trying to run ITunes. Unfortunately, it is my son's computer
and he wants to use the program and also cannot understand why it will not
work on a brand new machine.
would no longer boot. I get an error message as follows:
A problem has been detected and windows has been shut down to prevent damage
to your computer.
This problem may have been caused by the following file: NTFS.SYS.
Page fault in non paged area
If this is the first time you have seen this stop error screen restart your
computer. If this screen appears again follow these steps:
Check to make sure any new hardware or software is properly installed.
If this is a new installation ask your hardware or software manufactuirer
for any windows updates.
If problems continue disable or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing.
If you need to use Safe Mode hit F8 on startup.
Tech information
* * * STOP: OXOOOOO5O (OXF3D72FOO OxOOOOOOO1
* * * NTFS.SYS - address F833412F base at F83330000 Date Stampt 41107eea
Begining dump of physical memory
Physical memory dump complete
Contact your system adminsitrator of tech support group for further
assistance."
I contacted Dell, they had me run their diagnostics which showed no hardware
problem. Then they had me use a built in Dell/Symantec restore program to
restore the computer to the factory state. I did. The computer worked fine.
I did all the updates to Windows XP after restoring the computer.
After reloading ITunes again, the same problem occurred, except now, the
Dell/Symantec system restore doesn't help since after doing that the computer
still crashes trying to loan Windows and I get the same error message as
above.
Any help, ideas or suggestions would be greatly appreciated.
I know, quit trying to run ITunes. Unfortunately, it is my son's computer
and he wants to use the program and also cannot understand why it will not
work on a brand new machine.