ADSL problem, can anyone advise?

[Paul.Woodsford]

A work colleague has Wanadoo ADSL. Surfs the net OK, but cannot
view/retrieve his AOL or Yahoo e-mail when on-line.
Using an AOL Dial-up connection he CAN retrieve his AOL and Yahoo e-mail.
His Laptop is set-up with Wanadoo and has never had any AOL software
installed but still cannot retieve AOL and Yahoo e-mail but can cruise the
WWW ok?
Has anyone any thoughts as I am a newbie to ADSL and do not use these
service providers.

 

[Steve Winograd [MVP]]

A work colleague has Wanadoo ADSL. Surfs the net OK, but cannot
view/retrieve his AOL or Yahoo e-mail when on-line.
Using an AOL Dial-up connection he CAN retrieve his AOL and Yahoo e-mail.
His Laptop is set-up with Wanadoo and has never had any AOL software
installed but still cannot retieve AOL and Yahoo e-mail but can cruise the
WWW ok?
Has anyone any thoughts as I am a newbie to ADSL and do not use these
service providers.

Please reply to this message in the news group (not by E-mail) with
more information to help other people understand the problem.

How is he trying to retrieve AOL and Yahoo e-mail? What exactly
happens when he does it? If there are error messages, what is their
complete text?
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[Paul.Woodsford]

Thanks Steve
Problem sorted. Specific Port blocked by firewall.