Adobe Issue-Last Resort!

[Guest]

I am running WindowsXP Media Edition and have spent hours trying to solve
this problem. I got Intuit support involved, & she is also perplexed on how
to help. I am a CPA that has a client using Quickbooks online. When you
create documents, QB automatically opens up a PDF window. When I do this, it
thinks that I do not have Acrobat. I had the full 5.0 Acrobat. I have
unstalled it & tried Reader 7.0 and finally downloaded a trial of Adobe
Professional 7.0 hoping it would find some setting & fix the problem. The
issue is this:
When I click on any PDF file, I get the Open/Save dialog box. Yes, I have
gone into adobe & changed those settings, I have also going thru the Control
Panel & checked to make sure that the correct program opens PDF files. One
thing that may be unique is that my dialog box has the blue Windows Firewall
shield warning me about opening files. I contacted Windows OneCare Support
(altho it happened before I installed this-I thought the Shield might
indicate a firewall issue) and they said the issue is with XP. I have tried
changing the security options in Explorer to be very low. It still doesn't
work. And, yes, I am up to date on Active X, etc. I am so frustrated and hope
someone can help me. I can't find this issue anywhere & Intuit has not had
this issue. Of course, the real issue is Adobe because I get the dialog box
from any site. It has not been a problem to just click open on other sites,
but not being able to write checks with Intuit online edition severely
impacts my work. Sorry for the long dialog, but thought it was important to
explain the steps I have tried. One other thing that may/may not be an issue:
I don't have all of my programs listed when to go to Installed programs box.
I am a heavy user, so I may have overall Windows XP problems.

 

[Radenko Zec]

First try to select some pdf file and then right click on it ,choose open
with,click
choose program abobe reader and then click on checkbox:
always use the selected program to open this kind of file.
Click Ok.
If this is not helpful then go to control panel-windows firewall-exceptions
and click Add Program.
Choose Adobe reader and click Ok.
I hope this will help you.

 

[Guest]

Nope, I tried this again. I use Windows OneCare Firewall & Adobe is listed to
"Allow". I used Norton before this & still had the same problem. I wonder if
Norton is still lingering even though I uninstalled it. I was having problems
syncing my Pocket PC after uninstalling Norton & I finally found a user
thread that gave me instructions to go into the Device Manager & delete a
file. I never would have figured that one out on my own, but it worked.
Norton seems to cause a lot of problems, so it could be the issue here..

 

[Falcon]

Nope, I tried this again. I use Windows OneCare Firewall & Adobe is listed to
"Allow". I used Norton before this & still had the same problem. I wonder if
Norton is still lingering even though I uninstalled it. I was having problems
syncing my Pocket PC after uninstalling Norton & I finally found a user
thread that gave me instructions to go into the Device Manager & delete a
file. I never would have figured that one out on my own, but it worked.
Norton seems to cause a lot of problems, so it could be the issue here..

Give Foxit a try and see if you have the same problem. The Foxit PDF
reader is a pretty good alternative to Adobe and there is a free
version at it has an option to make it the default so might also work
with your Quickbooks.

 

[Geoffw]

I would go into control panel and remove all the adobe
products that you have mentioned.

If they are not there I would then go into c:/program files
and remove all references to these products in there

in " my computer" I would go into files : options: file
types and delete references to adobe eg delete any that
reference to .pdf

Is it possible that QB has a file association with .pdf? if
yes see above and remove that association as well.

click aon a pdf file and you should be prompted to select a
programme to open that file (as you ahve deleted them)

I would then reboot PC, install the programme I want to use
to view / open pdfs, probably reboot again and click on a
pdf should open the file as you have set above.

I haven't used anything but a trial of QB - doesn't it come
with a pdf printer driver? ie it can create pdf to send out
invoices and such?

Also getting the option to open/save indicates to me that
windows cannot determine what to use to open the file. Try
the above list

good luck

I am running WindowsXP Media Edition and have spent hours trying to solve
this problem. I got Intuit support involved, & she is also perplexed on how
to help. I am a CPA that has a client using Quickbooks online. When you
create documents, QB automatically opens up a PDF window. When I do this, it
thinks that I do not have Acrobat. I had the full 5.0 Acrobat. I have
unstalled it & tried Reader 7.0 and finally downloaded a trial of Adobe
Professional 7.0 hoping it would find some setting & fix the problem. The
issue is this:
When I click on any PDF file, I get the Open/Save dialog box. Yes, I have
gone into adobe & changed those settings, I have also going thru the Control
Panel & checked to make sure that the correct program opens PDF files. One
thing that may be unique is that my dialog box has the blue Windows Firewall
shield warning me about opening files. I contacted Windows OneCare Support
(altho it happened before I installed this-I thought the Shield might
indicate a firewall issue) and they said the issue is with XP. I have tried
changing the security options in Explorer to be very low. It still doesn't
work. And, yes, I am up to date on Active X, etc. I am so frustrated and hope
someone can help me. I can't find this issue anywhere & Intuit has not had
this issue. Of course, the real issue is Adobe because I get the dialog box
from any site. It has not been a problem to just click open on other sites,
but not being able to write checks with Intuit online edition severely
impacts my work. Sorry for the long dialog, but thought it was important to
explain the steps I have tried. One other thing that may/may not be an issue:
I don't have all of my programs listed when to go to Installed programs box.
I am a heavy user, so I may have overall Windows XP

problems.

 

[HeyBub]

Nope, I tried this again. I use Windows OneCare Firewall & Adobe is
listed to "Allow". I used Norton before this & still had the same
problem. I wonder if Norton is still lingering even though I
uninstalled it.

Count on it. Norton is the barnacle on the PC-ship; very difficult to
remove.

Go to Symantec's web site and get their removal tool.