Adobe Attachments

[Jstjohn8]

I have a user who is attaching a .pdf file that she created to an e-mail and
everytime it wants to convert that .pdf to a word document. Is there a
preference that needs to be checked/unchecked to stop this prompt from
happening?

Thanks, John

 

[Diane Poremsky [MVP]]

is she or the recipient getting the dialog to change it to a doc? Is she
using Acrobat or Reader?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

How many email accounts are in your main Outlook profile?
http://forums.slipstick.com/showthread.php?t=36602

 

[Jstjohn8]

She is getting prompted everytime she attempts to attach the .pdf file. When
she "x"s past the prompt, it attaches the .pdf file to the e-mail as a .pdf.
She is using Adobe complete v.8.

Thx, John

is she or the recipient getting the dialog to change it to a doc? Is she
using Acrobat or Reader?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

How many email accounts are in your main Outlook profile?
http://forums.slipstick.com/showthread.php?t=36602

I have a user who is attaching a .pdf file that she created to an e-mail
and
everytime it wants to convert that .pdf to a word document. Is there a
preference that needs to be checked/unchecked to stop this prompt from
happening?

Thanks, John

.

 

[Brian Tillman [MVP-Outlook]]

She is getting prompted everytime she attempts to attach the .pdf file. When
she "x"s past the prompt, it attaches the .pdf file to the e-mail as a .pdf.
She is using Adobe complete v.8.

And the title and exact text of the prompt is?

 

[VanguardLH]

I have a user who is attaching a .pdf file that she created to an e-mail and
everytime it wants to convert that .pdf to a word document. Is there a
preference that needs to be checked/unchecked to stop this prompt from
happening?

Thanks, John

Not an Outlook issue. A program or add-on is trying to perform the
automatic conversion. Have your user for whom you are relaying their
problem here run Outlook in its safe mode ("outlook.exe /safe"). That
eliminates the loading of any enabled add-ons that your user installed into
Outlook. Then retest.

 

[Jstjohn8]

Not an Outlook issue. A program or add-on is trying to perform the
automatic conversion. Have your user for whom you are relaying their
problem here run Outlook in its safe mode ("outlook.exe /safe"). That
eliminates the loading of any enabled add-ons that your user installed into
Outlook. Then retest.
.

Thank you. I will look at this on her pc and see what's happening.

John