Adobe Attachments


J

Jstjohn8

I have a user who is attaching a .pdf file that she created to an e-mail and
everytime it wants to convert that .pdf to a word document. Is there a
preference that needs to be checked/unchecked to stop this prompt from
happening?

Thanks, John
 
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J

Jstjohn8

She is getting prompted everytime she attempts to attach the .pdf file. When
she "x"s past the prompt, it attaches the .pdf file to the e-mail as a .pdf.
She is using Adobe complete v.8.

Thx, John

Diane Poremsky said:
is she or the recipient getting the dialog to change it to a doc? Is she
using Acrobat or Reader?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

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How many email accounts are in your main Outlook profile?
http://forums.slipstick.com/showthread.php?t=36602

Jstjohn8 said:
I have a user who is attaching a .pdf file that she created to an e-mail
and
everytime it wants to convert that .pdf to a word document. Is there a
preference that needs to be checked/unchecked to stop this prompt from
happening?

Thanks, John
.
 
B

Brian Tillman [MVP-Outlook]

She is getting prompted everytime she attempts to attach the .pdf file. When
she "x"s past the prompt, it attaches the .pdf file to the e-mail as a .pdf.
She is using Adobe complete v.8.
And the title and exact text of the prompt is?
 
V

VanguardLH

Jstjohn8 said:
I have a user who is attaching a .pdf file that she created to an e-mail and
everytime it wants to convert that .pdf to a word document. Is there a
preference that needs to be checked/unchecked to stop this prompt from
happening?

Thanks, John
Not an Outlook issue. A program or add-on is trying to perform the
automatic conversion. Have your user for whom you are relaying their
problem here run Outlook in its safe mode ("outlook.exe /safe"). That
eliminates the loading of any enabled add-ons that your user installed into
Outlook. Then retest.
 
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J

Jstjohn8

VanguardLH said:
Not an Outlook issue. A program or add-on is trying to perform the
automatic conversion. Have your user for whom you are relaying their
problem here run Outlook in its safe mode ("outlook.exe /safe"). That
eliminates the loading of any enabled add-ons that your user installed into
Outlook. Then retest.
.
Thank you. I will look at this on her pc and see what's happening.

John
 
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