Addresses "disappear" in Sent Emails

[Guest]

Hello --

I have a single Exchange 2003 Entrerprise Svr (SP 1) running on Windows 2003
Standard Svr w/SP 1 installed. My users all have OUTLOOK 2003 installed on
their Windows XP desktops.

I have a couple of users who are experiencing a very strange issue; namely,
they will send out an email to more than one addressee, send it, go into the
Sent Items folder later on to review the message, and note that the email
addresses of a number of the recipient(s) have "disappeared" from the
message!

Note that in both cases these messages were confirmed as having been
received by the correspondents whose addresses "disappeared" from the message
-- it's simply that OUTLOOK for some reason does NOT retain their email
addresses in the message. Normally when you access a sent message, you can
click on an address in the "to" field to see detail; in one case, I noticed
that an address would physically "disappear" in the "to" field when you ran
your cursor over it!!!

Has anyone else experienced this issue? What may be causing it? Please
advise.

 

[CHolm]

I have a user with the same problem and configuration. She makes
liberal use of autocomplete feature to fill in addresses so I just
renamed her autocomplete cache file (.nk2) to see if it is related. If
you have found the answer to this one, please let me know.
Thanks.
CHolm

 

[Guest]

Yes, I did figure out what was wrong, and it was NOT the "nickname" file. In
both of my cases, the users were referencing email addresses they obtained
from Contact Folders maintained in a couple of Public Folders on our Exchange
Server. According to a support posting I came accross subsequently, OUTLOOK
cannot "verify" or "validate" after the fact email addresses that were pulled
from any place other than the Exchange GAL, the Contacts Folder in the user's
local mailbox, or an address typed in from scratch (referencing said
"nickname file").

Since Public Folders are outside of this scope and since they can contain a
variety of data other than Contacts data, OUTLOOK cannot automatically
"validate" an address from this location and reacts to that fact by causing
the public folder-culled address to "disappear" from the copy of the
originally sent message that now sits in the Sent Items Folder.

There is apparently no way to change this behavior other than to "copy" the
address to a local contacts entry and then "pull" the address into an email
from there.

This may not be your situation, but I hope this gives you a clue to the
source of your issue; Good Luck!

 

[CHolm]

Thanks, but I don't think this applies in my case. Her situation
improved after the nickname file was deleted. Seems to have begun again
today, but only with addresses in the Exchange GAL. I'll have to
inspect her computer to see what is different about it. I'll search
through the Public Folders and see if the GAL contacts are duplicated
somewhere. Perhaps she is managing to draw our local addresses from a
Public Folder somehow.
I do appreciate your help. Gives me something to consider at least.