address book trouble

[Cos]

Replaced notebook with desktop, moved from Office 2003 to Office 2007.
Copied .pst file to new machine - did not import.
Some address book entries work fine, others do not show any information.
Entries that work ok open the contact property page
Entries that do not work, return and invalid entryid.

Checked the Office 2003 machine - same problem, but the entries worked when
selecting them for new messages...
All entries appear correct in the contact view. no multiples and all
information is viewable.
Not sure where to go with this...
I have deleted the contact file which removed all information in the address
book.
Now I import the addresses and the same thing happens.
New addresses work correctly...

 

[Russ Valentine [MVP-Outlook]]

Provide information. Do not be afraid of using full sentences and complete
details. Correct methods for migrating data provided here daily. Read and
follow those posts. We have no idea what you did wrong because you did not
tell us what you did.

 

[Cos]

Have a user that was using Outlook 2003, the user now has a new machine with
Outlook 2007.
I copied the users outlook.pst file from Outlook 2003 machine and replaced
the
outlook.pst on the Outlook 2007 machine. I did not import the .pst file
into Outlook 2007. All calendar, messages and contacts are usable and match
what was on the Outlook 2003 machine.
The Address Book is set to use the contacts.
opening the Address Book, some entries are complete some are not.
Or some can show the complete contact information while others return
invalid entryid.
I have deleted all the contacts in the new Outlook 2007 file. and imported
the contacts from original Outlook 2003 machine, with the same results.
I deleted all of the imported contacts and imported contacts from another
2003 user and everything works correctly.
Checking the original Outlook 2003 machine, found the same problem with its
address book.
So the problem appears to be something that happened to the original Outlook
2003 contacts. I suspect that several attempts to import addresses did the
job to the file. It was never reported to me as a problem until I moved the
user to a new machine...

Provide information. Do not be afraid of using full sentences and complete
details. Correct methods for migrating data provided here daily. Read and
follow those posts. We have no idea what you did wrong because you did not
tell us what you did.
--
Russ Valentine
[MVP-Outlook]

Replaced notebook with desktop, moved from Office 2003 to Office 2007.
Copied .pst file to new machine - did not import.
Some address book entries work fine, others do not show any information.
Entries that work ok open the contact property page
Entries that do not work, return and invalid entryid.

Checked the Office 2003 machine - same problem, but the entries worked
when
selecting them for new messages...
All entries appear correct in the contact view. no multiples and all
information is viewable.
Not sure where to go with this...
I have deleted the contact file which removed all information in the
address
book.
Now I import the addresses and the same thing happens.
New addresses work correctly...

 

[Brian Tillman]

Have a user that was using Outlook 2003, the user now has a new
machine with Outlook 2007.
I copied the users outlook.pst file from Outlook 2003 machine and
replaced the
outlook.pst on the Outlook 2007 machine. I did not import the .pst
file into Outlook 2007.

Bad move. This leads to a corrupt mail profile. Never overwrite or replace
a PST.

All calendar, messages and contacts are
usable and match what was on the Outlook 2003 machine.
The Address Book is set to use the contacts.
opening the Address Book, some entries are complete some are not.
Or some can show the complete contact information while others return
invalid entryid.

That's because you corrupted your mail profile.

I have deleted all the contacts in the new Outlook 2007 file. and
imported the contacts from original Outlook 2003 machine, with the
same results.
I deleted all of the imported contacts and imported contacts from
another 2003 user and everything works correctly.

Never import to or export from a PST. It can corrupt the mail profile and
will lose data.

Checking the original Outlook 2003 machine, found the same problem
with its address book.
So the problem appears to be something that happened to the original
Outlook 2003 contacts. I suspect that several attempts to import
addresses did the job to the file. It was never reported to me as a
problem until I moved the user to a new machine...

Create a new mail profile and point it at the PST you wish to use.
http://www.howto-outlook.com/faq/newprofile.htm

 

[Russ Valentine [MVP-Outlook]]

Wow. So many things you did wrong. Feel free to use the information we have
already posted and that Brian has kindly reposted for you.
--
Russ Valentine
[MVP-Outlook]

Have a user that was using Outlook 2003, the user now has a new machine
with
Outlook 2007.
I copied the users outlook.pst file from Outlook 2003 machine and replaced
the
outlook.pst on the Outlook 2007 machine. I did not import the .pst file
into Outlook 2007. All calendar, messages and contacts are usable and
match
what was on the Outlook 2003 machine.
The Address Book is set to use the contacts.
opening the Address Book, some entries are complete some are not.
Or some can show the complete contact information while others return
invalid entryid.
I have deleted all the contacts in the new Outlook 2007 file. and imported
the contacts from original Outlook 2003 machine, with the same results.
I deleted all of the imported contacts and imported contacts from another
2003 user and everything works correctly.
Checking the original Outlook 2003 machine, found the same problem with
its
address book.
So the problem appears to be something that happened to the original
Outlook
2003 contacts. I suspect that several attempts to import addresses did
the
job to the file. It was never reported to me as a problem until I moved
the
user to a new machine...

Provide information. Do not be afraid of using full sentences and
complete
details. Correct methods for migrating data provided here daily. Read and
follow those posts. We have no idea what you did wrong because you did
not
tell us what you did.
--
Russ Valentine
[MVP-Outlook]

Replaced notebook with desktop, moved from Office 2003 to Office 2007.
Copied .pst file to new machine - did not import.
Some address book entries work fine, others do not show any
information.
Entries that work ok open the contact property page
Entries that do not work, return and invalid entryid.

Checked the Office 2003 machine - same problem, but the entries worked
when
selecting them for new messages...
All entries appear correct in the contact view. no multiples and all
information is viewable.
Not sure where to go with this...
I have deleted the contact file which removed all information in the
address
book.
Now I import the addresses and the same thing happens.
New addresses work correctly...