Address Book / Contacts don't appear in email message

[Matt]

I'm sure this question has be posted 10000's of times but i can't seem to
locate it. I have just reinstalled windows XP Pro, outlook 2003. I have my
email back up all my contacts and calendar info in order. But when i
attempt to create a new email message my address book doesn't pop up to list
the address's in the "TO" field so there's no way to check them.

Thanks in advance for any info.

-Matt
(e-mail address removed)

 

[Diane Poremsky]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.