Added Printer doesn't show up under "Printer and Fax"

[Guest]

Hi,

I have user with windows xp pro SP2. It does not show any printer under"
printer and Fax". if you try to add new printer by clicking on "add new
Printer"..printer wizard does not appear.

BUT..in winword or Excel..all Network and local printer appear if you select
"file/print". and printer works fine.

I have stopped printer spoolerand restarted.
I have try microsoft kb solution for same problem for windows 2000. does
not work. Please help ,...help.....

 

[Pedro Lerma]

http://www.coribright.com/windows/Article_Three.htm

try with this article

good luck
pedro

 

[Cari \(MS-MVP\)]

See:
http://www.coribright.com/windows/Article_Nine.htm

 

[Guest]

I did that. Still same problem. Even I tried solution from Microsoft KB
article # Q271248. Please read my postings.

HELP HELP!!!
MP

 

[Cari \(MS-MVP\)]

OK, let's start from the beginning....

Is the print spooler actually running?

Are you an Administrator?

 

[Guest]

Yes, I am admin. User acoount have local admin rights. and spooler is
running. Also user is able to print from word, excel by selection
"file/print". I can sell all local and network printer installed there. But
not under "printer and fax". Also "add printer wizard " does not work.

 

[Alan Morris [MSFT]]

this sounds like the Lantastic issue from years past.

What is the time and date on \windows\system32\printui.dll?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Cari \(MS-MVP\)]

Hasn't Lantastic died a quiet and natural death yet?????
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

this sounds like the Lantastic issue from years past.

What is the time and date on \windows\system32\printui.dll?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

..

 

[Paul Baker [MVP, Windows - Networking]]

Well Novell Netware hasn't. We still have customers that use it and tend to
have problems with caching, long file names and locking.

Paul

Hasn't Lantastic died a quiet and natural death yet?????
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

this sounds like the Lantastic issue from years past.

What is the time and date on \windows\system32\printui.dll?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

.

 

[Cari \(MS-MVP\)]

Ack.... Nightmare City!

Cari

Well Novell Netware hasn't. We still have customers that use it and tend
to have problems with caching, long file names and locking.

Paul

..

 

[Paul Baker [MVP, Windows - Networking]]

Tell me about it!

The biggest problem is that the Windows API function FindFirstFile sometimes
finds the *wrong* file if there are two files file names that match in the
first 8 characters, which just so happens to be a common occurence in our
application. It is a combination of which driver they are using, its
configuration, which version of Netware they're using, etc. I don't know
what to do about it except recommend 8.3 files names with no spaces.

If basic functions like that don't work, you're pretty much screwed.

I found about 3,000 places that called the Delphi function FileExists() that
won't work because that calls FindFirstFile. It's not like I can change all
3,000 to call my own version that checks the results. If it checked what it
*really* found in the WIN32_FIND_DATA, it would catch the mistake.

Paul

 

[Guest]

Thanks to All,

coping printui.ddl from servicepack fix problem.
Thanks again,
Mp

this sounds like the Lantastic issue from years past.

What is the time and date on \windows\system32\printui.dll?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Yes, I am admin. User acoount have local admin rights. and spooler is
running. Also user is able to print from word, excel by selection
"file/print". I can sell all local and network printer installed there.
But
not under "printer and fax". Also "add printer wizard " does not work.