Add/Remove Windows Components

[George V]

Anytime I try to add a program, such as "fax", I get a message saying it
cannot find one of the fx files. The files are in c:\i386, but when I point
the computer to that file, it cannot find them. Even when I put my restore
XP sp2 disc in and point the computer to i386 on the disc, it cannot find
them ? what is the problem ?? thanks

 

[Alias]

Anytime I try to add a program, such as "fax", I get a message saying it
cannot find one of the fx files. The files are in c:\i386, but when I point
the computer to that file, it cannot find them. Even when I put my restore
XP sp2 disc in and point the computer to i386 on the disc, it cannot find
them ? what is the problem ?? thanks

Maybe whoever made your "restore" disc didn't include it. Try using a
real copy of XP.

 

[George V]

My restore disc came from dell with the new dell computer, i believe its a
real one. thanks...............

 

[Alias]

Maybe whoever made your "restore" disc didn't include it. Try using a real
copy of XP.

Top posting corrected:

My restore disc came from dell with the new dell computer, i believe its a
real one. thanks...............

It's a CD that Dell created and, yeah, it's real but not a retail or
generic OEM type real and Dell may have decided that you don't need the
fax feature. It's obviously not "real" enough to do the job

That said, your only recourse is to call Dell for support because
Microsoft will not support real restore CDs from Dell.

 

[George V]

o come on, its a reinstallation cd of XP home edition with service pack 2
icluding coa. get real, the files fxs needed for the fax program are in
c:\i386, but for some reason the computer doesn't see them there or on the
disc where they are also. one of my geek friends is coming to take care of
the problem, no help here but smart _____...
bye

 

[Peter Foldes]

Control Panel\Add Remove\AddRemove Windows Components and put a checkmark to Fax

 

[Alias]

o come on, its a reinstallation cd of XP home edition with service pack 2
icluding coa. get real, the files fxs needed for the fax program are in
c:\i386, but for some reason the computer doesn't see them there or on the
disc where they are also. one of my geek friends is coming to take care of
the problem, no help here but smart _____...
bye

Let me know what Dell says after your geek friend calls them

 

[George V]

he deleted and reloaded the modem software and then I was able to install
the fax program from the add/delete windows components. Nice to have folks
willing to help rather than being cynical.

Control Panel\Add Remove\AddRemove Windows Components and put a checkmark to
Fax