Add Favorites won't save

[Guest]

I add folders to the favorites folder location on the navigation pane and
when I exit and enter Outlook, the favorite folder I have added is gone. I
can't get it to save the favorite folder. This is Outlook 2003 from Small
Business, would that make it a problem?

 

[Brian Tillman]

I add folders to the favorites folder location on the navigation pane
and when I exit and enter Outlook, the favorite folder I have added
is gone. I can't get it to save the favorite folder. This is
Outlook 2003 from Small Business, would that make it a problem?

With Outlook closed, try deleting
%AppData%\Microsoft\Outlook\yourprofile.xml and let Outlook recreate it.

 

[Guest]

With Outlook closed, try deleting
%AppData%\Microsoft\Outlook\yourprofile.xml and let Outlook recreate it.

I probably should have mentioned this in my original post. I am not too
computer savvy and have no idea where to find what you asked me to delete.
If you could send me in that direction, I would be more than happy to give it
a try. Thanks
Chris

 

[Brian Tillman]

I probably should have mentioned this in my original post. I am not
too computer savvy and have no idea where to find what you asked me
to delete. If you could send me in that direction, I would be more
than happy to give it a try.

I told you exactly where to find it because I gave the complete path. With
Outlook closed, open Windows Explorer and enter

%AppData%\Microsoft\Outlook

in the Address field. Click Go. Select the file whose extension is ".xml"
and either rename it or delete it. Restart Outlook and try again.

 

[Diane Poremsky [MVP]]

start outlook with the /resetnavpane switch - instructions are at:
http://www.outlook-tips.net/beginner/switches.htm
enter
Outlook /resetnavpane
in the start run dialog.