Add A Printer Button non-responsive

A

alman

On a brand new machine when I go to add a local printer
[HP LaserJet 1300] I get no response/action from the
computer [does not start the add printer wizard].

Have tried sfc /scannow. Have stopped and restarted the
Print Spooler Service.
Even when I reboot the computer detects the printer but it
cannot install the printer.

Please help.

Thanks.
 
C

Cari \(MS-MVP\)

This is a USB printer, correct? Install the software BEFORE connecting the
printer.
 

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