ACTIVE DESKTOP RECOVERY

[tiffany]

I recently "lost my desktop graphic " and the desktop is now a white screen
with all the icons on it . The large letters " ACTIVE DESKTOP RECOVERY"
appears and it says to click on the link below " Would you like to recover
desktop, click on this link " Well I did and I now get an " Internet Script
error " File 65 Char 1

I have Internet Explorer 8 installed . I tried going back to
controlpanel/display/desktop and click on a theme , to no avail , apply is
greyed out . ? Anyone with suggestions , Please help Thanks so much
Oh and if this helps i have windows xp professional with service pack 3 i
also have firefox/mozilla.

 

[Pegasus [MVP]]

I recently "lost my desktop graphic " and the desktop is now a white
screen
with all the icons on it . The large letters " ACTIVE DESKTOP RECOVERY"
appears and it says to click on the link below " Would you like to recover
desktop, click on this link " Well I did and I now get an " Internet
Script
error " File 65 Char 1

I have Internet Explorer 8 installed . I tried going back to
controlpanel/display/desktop and click on a theme , to no avail , apply is
greyed out . ? Anyone with suggestions , Please help Thanks so much
Oh and if this helps i have windows xp professional with service pack 3 i
also have firefox/mozilla.

You could use System Restore to reset Windows by a day or two.

 

[tiffany]

You could use System Restore to reset Windows by a day or two.


no it wouldn't let me it is like the whole computer is ignoring me we had a nasty virus on the comp and it messed the computer up pretty bad well we had some one fix it and now all we have is this white screen with all of our icons on it . we can't get it off i tried to restore it back before they downloaded all the antivirus stuff on it and it will not let me restore

 

[Pegasus [MVP]]

=============

It seems your issue is not really "Active Desktop Recovery" - it is recovery
from a bad virus infection. Unfortunately for you, anti-virus products
protect you against infections but they can only remove some of the damage
done by viruses. In many cases a lot of damage remains and is very difficult
if not impossible to remove. You have to consider your machine as
compromised. I would back up all data files (including your EMail files),
then re-install Windows on a freshly formatted disk.

 

[Tom Willett]

: >
: > no it wouldn't let me it is like the whole computer is ignoring me we
had a nasty virus on the comp and it messed the computer up pretty bad well
we had some one fix it and now all we have is this white screen with all of
our icons on it . we can't get it off i tried to restore it back before they
downloaded all the antivirus stuff on it and it will not let me restore

You need to take it back to the "some one" who fixed, and have them fix it.
Or, you need to reinstall the O/S.

 

[tiffany]

: >
: > no it wouldn't let me it is like the whole computer is ignoring me we
had a nasty virus on the comp and it messed the computer up pretty bad well
we had some one fix it and now all we have is this white screen with all of
our icons on it . we can't get it off i tried to restore it back before they
downloaded all the antivirus stuff on it and it will not let me restore

You need to take it back to the "some one" who fixed, and have them fix it.
Or, you need to reinstall the O/S.


O/S?

 

[Pegasus [MVP]]

O/S = Operating System = Windows XP (in your case)

 

[Mark Adams]

O/S = Operating System (Windows)

 

[Jose]

 I recently "lost my desktop graphic " and the desktop is now a white screen
with all the icons on it . The large letters " ACTIVE DESKTOP RECOVERY"
appears and it says to click on the link below " Would you like to recover
desktop, click on this link " Well I did and I now get an " Internet Script
error " File 65 Char 1

I have Internet Explorer 8 installed . I tried going back to
controlpanel/display/desktop and click on a theme , to no avail , apply is
greyed out . ? Anyone with suggestions , Please help Thanks so much
Oh and if this helps i have windows xp professional with service pack 3 i
also have firefox/mozilla.

If you perform a Google search for that error, there see to be several
easy solutions that require minimal effort.

Seems to happen after a power interruption. Does that sound like you?

These easy solutions that worked for other people with what sounds
like the exact same problem may not work for you, but I would try them
first before doing any kind of Windows reinstall, Windows repair,
Restore Point, etc.

Why go to all that trouble when you haven't tried the easy stuff
first?

Start with some scans for malicious software.

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

They can be uninstalled later if desired.

Don't just "try" things...

 

[PA Bear [MS MVP]]

no it wouldn't let me it is like the whole computer is ignoring me we had
a nasty virus on the comp and it messed the computer up pretty bad well we
had some one fix it and now all we have is this white screen with all of
our icons on it . we can't get it off i tried to restore it back before
they downloaded all the antivirus stuff on it and it will not let me
restore

...we had some one fix it...

Hope you didn't pay them kos it's still broke!

Backup your personal data, then do a format & clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

cf. http://michaelstevenstech.com/cleanxpinstall.html#steps

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Also see:

Steps To Help Prevent Spyware
http://www.microsoft.com/protect/computer/spyware/prevent.mspx

Rogue Security Software - Microsoft Security:
http://www.microsoft.com/protect/computer/viruses/rogue.mspx