Activation Problems

[Guest]

Windows XP Pro 64

I've had to change the motherboard in a customer's PC for one of a different
brand and not XP won't activate.

The CSR said that the licence is linked to the Motherboard, and if I have to
change the mothe4rboard I will also have to supply the customer with a retail
vbersion of windows to go with it!

Is this really true?

 

[Malke]

Windows XP Pro 64

I've had to change the motherboard in a customer's PC for one of a
different brand and not XP won't activate.

The CSR said that the licence is linked to the Motherboard, and if I
have to change the mothe4rboard I will also have to supply the
customer with a retail vbersion of windows to go with it!

Is this really true?

Yes, or another OEM version to go with the new motherboard.

Malke

 

[-~Alias~-]

Windows XP Pro 64

Retail or OEM? If OEM, is it a branded OEM from, say, Dell or a generic OEM?

I've had to change the motherboard in a customer's PC for one of a different
brand and not XP won't activate.

The CSR said that the licence is linked to the Motherboard, and if I have to
change the mothe4rboard I will also have to supply the customer with a retail
vbersion of windows to go with it!

Is this really true?

No, it's a lie, unless it's a branded version of XP. Call back and tell
them you reinstalled Windows and it won't activate. You are not required
to tell them anything else. Get the name of the phone activator and his
employee number so you can give it to a supervisor if he gives you any
more grief.

Alias

 

[-~Alias~-]

Yes, or another OEM version to go with the new motherboard.

Malke

You're assuming that the OP is talking about a branded OEM which the OP
did not clarify.

Alias

 

[Guest]

This is a unbranded OEM which I purchased through the usual channels.

 

[Alias~-]

This is a unbranded OEM which I purchased through the usual channels.

I've changed the motherboard twice on one computer and once on two
others and it activated on line. All are running an unbranded/generic
OEM copy of XP. Call them back and and tell them you reinstalled XP and
give them no more information other than the number they request as it
is none of their business what you did to your, or a friend's, machine.
If no joy, get their name and employee number and insist on talking to a
supervisor. MS says you can upgrade a machine or replace a defective
component and, if you look at the EULA, the word "motherboard" is not
used once, much less in the context the ill informed activator told you.

Alias

 

[Ron Martell]

This is a unbranded OEM which I purchased through the usual channels.

Unbranded generic OEM versions should reactivate no problem with a new
motherboard.

Try activating it again by telephone. Maybe with a different person
on the phone you will have better luck.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Malke]

-~Alias~- wrote:

You're assuming that the OP is talking about a branded OEM which the
OP did not clarify.

No, I'm not.

Malke

 

[Alias~-]

Yes, or another OEM version to go with the new motherboard.

Malke

-~Alias~- wrote:



No, I'm not.

Malke

Well, you're wrong. How many people have you mislead with this false
information? Replacing a defective motherboard or upgrading one is
allowed with both retail and generic OEM versions of XP.

Alias

 

[Malke]

Well, you're wrong. How many people have you mislead with this false
information? Replacing a defective motherboard or upgrading one is
allowed with both retail and generic OEM versions of XP.

Alias

You have misinterpreted my post. I said the OP *could* use a generic
OEM.

Here's what I said in answer to whether the OP would have to buy a
retail version for the new motherboard:

"Yes, or another OEM version to go with the new motherboard."

Then *you* said:

"You're assuming that the OP is talking about a branded OEM which the OP
did not clarify."

I said, no I wasn't assuming that; all I was saying was that s/he could
purchase a generic OEM to go with the new motherboard. He/she can. This
works, which is not in disagreement with your post above at all. So why
are you insulting me and picking a fight?

Thanks for your rudeness. I've helped you in the past, but you're in my
killfile now. *plonk*

Malke

 

[Alias~-]

You have misinterpreted my post. I said the OP *could* use a generic
OEM.

They *could* use Linux or Win98 but not necessary because the OP already
has a copy of XP. Your statement was misleading.

Here's what I said in answer to whether the OP would have to buy a
retail version for the new motherboard:

"Yes, or another OEM version to go with the new motherboard."

Then *you* said:

"You're assuming that the OP is talking about a branded OEM which the OP
did not clarify."

I said, no I wasn't assuming that; all I was saying was that s/he could
purchase a generic OEM to go with the new motherboard. He/she can. This
works, which is not in disagreement with your post above at all. So why
are you insulting me and picking a fight?

Because buying another copy of XP isn't necessary.

Thanks for your rudeness. I've helped you in the past, but you're in my
killfile now. *plonk*

Malke

Touchy, touchy.

Alias