ACPI Causing DWWIN.EXE

[Guest]

Dear Sir/Madam:

"ACPI" ID-4 is responsible for my "DWWIN.EXE". Unfortunately, it is my HP
Color Laser Jet Printer.

The printer is non-functional until I get rid of the "ACPI" error. The only
way that I can find to correct the "ACPI" error is to contact my system
vendor for an updated BIOS.

Major problem--There is no updated BIOS available.

Does anyone have any ideas?

Assistance would be greatly appreciated!

Regards,

John

 

[Gerry Cornell]

Mercury

Please post a copy of the Error Report from Event Viewer or details of
the Stop message leading you to link your Colour Laser Jet print to a
problem with dwwin.exe.

What is your printer model?

--


Hope this helps.

Gerry
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[Guest]

Thank you, Mr. Cornell. Here is the Error report.

Details: Product Windows Operating System
ID: 4
Source: ACPI
Version: 5.2
Symbolic Name: ACPC_ERR_AMLI_ILLEGAL_IO_READ_FATAL
Message: %2: ACPI is attempting to read from an illegal IO port
address
(%3), which lies in the %4 protected address range.

Explanation: The system BIOS attempted to incorrectly access hardware
concurrently with the operating system. This type
of access
cannot be synchornized and can cause system
instability.

User Action: Contact the system vendor for an updated BIOS and follow
the
vendor's instructions for installation.

I did not recieve this error until I installed my HP Color Laser Printer. I
am unable to get a BIOS upgrade from my system vendor.

I need help desparately!!!!!!!!! Thank you!!!!!!

 

[Gerry Cornell]

Mercury

What is the HP Printer Model number?


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Hope this helps.

Gerry
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[Guest]

I have an HP Color Laser Jet 3500. Also there are Source "ACPI" ID: 4 and
ID: 5 in the event viewer on shutdown.

After formating my drive, and re-installing all software, drivers, etc. all
was well; until I tried to install the HP 3500. Then the "DWWIN.EXE" errors
began at shutdown.

Thank you for helping.

 

[Gerry Cornell]

Mercury

Was an earlier version of Windows on your computer before Windows XP?

I had a problem with an HP printer and found that there were two
versions of the HP software. One for Windows 98 and one for Windows XP.
I uninstalled the software for Windows 98 and downloaded and installed
the software for Windows XP plus updated drivers.
http://welcome.hp.com/country/us/en/support.html

You may have to live with the two Error Reports given that you cannot
update the BIOS. I have exactly the same issue on my computer and apart
from the recording of the Error Reports in the Log I cannot see any
problems linked to those reports.

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~

 

[Guest]

Thank you! Mr. Cornell. If I can find a solution I'll let you know.

Regards,

Mercury