I own a mobile veterinary service that sells products and services. My
customers are indivual pet owners and my patients are pets. Should the
customers be bc or a?
In BCM accounts are meant for entities you sell things to (paying
customers) and business contacts are intended for people. Features in
BCM follow that notion; e.g. Accounts can be linked to Office
Accounting and then you can see transactions on the Account form.
Although it is called "Business Contacts", to date BCM is really a
Customer Relationship Management or Sales Force Automation tool. It
isn't designed to manage other contacts like vendors, contractors,
employees, etc. You can enter them as Business Contacts, but there
aren't any vendor reports, employee folders, and so on.