Hi Doug,
SYMPTOMS
When you try to install Microsoft Office XP or any Office 2002 program from
a CD-ROM or network share, you may receive an error message similar to the
following:
Error 25003: Microsoft Office setup cannot continue because the
installation source has been corrupted.
CAUSE
This behavior may occur when either of the following conditions is true:
The CD-ROM is damaged or dirty.
The program files on the network share are corrupted, missing, or hidden.
Another program that is running on your computer is interfering with the
installation of Office.
RESOLUTION
To resolve this issue, use the following methods in the order in which the
methods are presented.
Method 1: Clean the CD-ROM
To clean the CD-ROM, use a CD-ROM cleaning kit, or gently wipe the silver
side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper
cloth, which can scratch the plastic and leave streaks. When you clean the
CD-ROM, wipe from the center of the disc outward. Do not use a circular
motion.
If this does not resolve the issue, clean the CD-ROM with a damp lint-free
cotton cloth. Dry the CD-ROM thoroughly before you insert it into the
CD-ROM drive or DVD-ROM drive.
Method 2: Show Hidden Files on the Network Share
Click Start, and then click Control Panel.
Double-click Folder Options.
Click the View tab.
Click to select the Show All Files check box.
Click to clear the Hide file extensions of known file types check box.
Click to clear the Hide protected operating system files check box.
Click Apply, and then click OK. If this does not resolve this issue,
contact your network administrator for information about how to replace the
missing or corrupted files.
Method 3: Clean Boot Your Computer
Use a clean boot to restart your computer, and then see if the issue
persists. A clean boot is a method to create a clean environment. When you
start your computer with a clean boot, Microsoft Windows starts and loads
only the basic devices and services.
To restart your computer with a clean boot, follow the steps that are
appropriate to your operating system.
Windows XP
Click Start, and then click Run.
Type msconfig in the Open box, and then click OK.
Click the General tab, and then click Selective Startup.
Under Selective Startup, click to clear the following check boxes :
Process System.ini file
Process Win.ini file
Load Startup Items
Click the Services tab, click to select the Hide All Microsoft Services
check box, and then click Disable All.
Click OK, and then click Restart to restart the computer.
NOTE: To restore the computer to use a normal startup, click Normal Startup
- load all device drivers and services on the General tab in the System
Configuration Utility, click OK, and then click Restart to restart the
computer.
Windows Me
Click Start, and then click Run.
Type msconfig in the Open box, and then click OK.
Click the General tab, and then click Selective Startup.
Under Selective Startup, click to clear all the check boxes.
On the Startup tab, click to select the *StateMgr check box, click OK, and
then click Yes when you receive a prompt to restart the computer.
After the computer restarts, click Start, click Run, type msconfig in the
Open box, and then click OK.
IMPORTANT: Make sure that the check boxes that you cleared in the General
tab are still cleared. If you see a check box that is selected, but the
check box is not available (the check box is dimmed and has a check mark in
the check box), your computer is not clean-booted, and you may require
assistance from the manufacturer of the program that is listed next to the
selected, unavailable check box.
NOTE: To restore the computer to use a normal startup, click Normal Startup
on the General tab in the System Configuration Utility, click OK, and then
restart the computer.
Windows 98
Click Start, point to Programs, point to Accessories, point to System
Tools, and then click System Information.
On the Tools menu, click System Configuration Utility.
Click the General tab, click Selective Startup, and then click to clear the
following check boxes:
Process Config.sys file
Process Autoexec.bat file
Process Winstart.bat file (if available)
Process Win.ini file
Load Startup group items
Click OK, and then restart the computer.
NOTE: To restore the computer to use a normal startup, click Normal Startup
on the General tab in the System Configuration Utility, click OK, and then
restart the computer.
REFERENCES
For additional information about Error 25003, click the article number
below to view the article in the Microsoft Knowledge Base:
300852 Error 25003 When You Run Setup for Upgrade Installation
Please let me know has this helped You...
Thank you...
Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
