Access Violation during remote install on new XP terminal.

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Guest

I have been running TrendMicro's virus protection Client/Server Suite for
small business on my Win2K Server OS, and previously accomplished a remote
install over the office network to add the Client to two Win2K Professional
terminals.

We recently purchased a new laptop with WinXP Home OS, and I'm trying to
remotely install the TrendMicro Client on the new laptop as I did with the
other terminals. Each time I try to install, the TrendMicro Server tells me
that the username I selected for the remote install does not have
administrative privileges on the laptop.

In addition to the Administrator user, I have only installed two other users
on the WinXP laptop, and both were installed with administrative privileges.
It does not matter which username I enter, even the same one with which I am
logged onto the Win2K Server (and the same password), I cannot access the new
laptop terminal for remote TrendMicro Client installation.

Does anyone here have an explanation and fix for this problem?
 
jstover said:
I have been running TrendMicro's virus protection Client/Server Suite for
small business on my Win2K Server OS, and previously accomplished a remote
install over the office network to add the Client to two Win2K Professional
terminals.

We recently purchased a new laptop with WinXP Home OS, and I'm trying to
remotely install the TrendMicro Client on the new laptop as I did with the
other terminals. Each time I try to install, the TrendMicro Server tells me
that the username I selected for the remote install does not have
administrative privileges on the laptop.

In addition to the Administrator user, I have only installed two other users
on the WinXP laptop, and both were installed with administrative privileges.
It does not matter which username I enter, even the same one with which I am
logged onto the Win2K Server (and the same password), I cannot access the new
laptop terminal for remote TrendMicro Client installation.

Does anyone here have an explanation and fix for this problem?
Click to expand...

The account you specify must be a local account with administrative
privileges, not a domain account.

If this still does not work then you should drop a note to
(e-mail address removed). Your issue relates purely to Trend and
not to Windows 2000 networking.
 
OK; thanks for your reply. I had already tried a local account
(Administrator) and sent a message to TrendMicro, but was hoping for a
quicker solution here.
 
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