Hi Patsy-
I just finished a custom Access contact tracking application for a search
firm that had previously been using ACT. They called me in because ACT,
being a flat file system, didn't allow them to do the kind of reporting and
cross referencing that they needed to do. The data migration from ACT to
Access was pretty difficult, especially the "notes" info from ACT, which is
their one non flat file feature (multiple notes stored per contact record),
but which is extremely difficult to export correctly. They wanted lots of
features that only a relational system could handle, and Access worked great
for them. They initially tried to do it themselves: the owner of the
business bought a book and tried to 'figure out how to use it' like you
mention. But they soon found that creating something that sophisticated was
way beyond them, and hired me. Including all the data migration, they ended
up spending about $15,000 for about 250 hrs of a professional's time to
create their customized 'dream application'. So those are my thoughts: With
Access, one can design something much more powerful and useful than ACT, but
that's not something a beginner can just 'figure out' without a _LOT_ of
work.
hope this helps
-john