Access Denied when installing Windows XP SP1a

J

John O'Neill

Hi,
I upgraded my Dell Windows NT system to Windows XP Professional and then
tried to install SP1a.
The files install fine but when the installation program tries to update the
registry I
get the error "Access Denied". I am installing the Service Pack with Admin
rights
andf my Norton Antivirus protection turned off.

In my C:\WINNT direcory there is a service pack log file called
"svcpack.log"
and it had the following line in it, "INF_REGISTRY Failed".

There is another file in the same directory called "setupapi.log" and it has
the following lines in it:
#-007 Deleting registry key
HKLM\SYSTEM\CurrentControlSet\Services\EventLog\System\apphelp
#E033 Error 5: Access is denied.

Some of the lines from the log files are below. Would anyone know why this
happens and how
I can fix the problem? Any help would be greatly appreciated.

Thanks.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ setupapi.log ~~~~~~~~~~~~~~~~~~
#E197 Writing "C:\WINNT\INF\netfxocm.inf" to "C:\WINNT\INF" is not an
approved method of installing INF files. Use a 'CopyINF' entry instead.
#E197 Writing "C:\WINNT\INF\medctroc.inf" to "C:\WINNT\INF" is not an
approved method of installing INF files. Use a 'CopyINF' entry instead.
#E197 Writing "C:\WINNT\INF\irbus.inf" to "C:\WINNT\INF" is not an approved
method of installing INF files. Use a 'CopyINF' entry instead.
#E197 Writing "C:\WINNT\INF\hiddigi.inf" to "C:\WINNT\INF" is not an
approved method of installing INF files. Use a 'CopyINF' entry instead.
#E197 Writing "C:\WINNT\INF\msnmsn.inf" to "C:\WINNT\INF" is not an approved
method of installing INF files. Use a 'CopyINF' entry instead.
#-007 Deleting registry key
HKLM\SYSTEM\CurrentControlSet\Services\EventLog\System\apphelp
#E033 Error 5: Access is denied.
#E065 Parsing DelReg section [Product.Del.Reg] in
"e:\f975a25ca24f663dd62ce13\update\update.inf" failed. Error 5: Access is
denied.
#E064 Parsing install section [ProductInstall.GlobalRegistryChanges.Install]
in "e:\f975a25ca24f663dd62ce13\update\update.inf" failed. Error 5: Access is
denied.
#-007 Deleting registry key
HKLM\SYSTEM\CurrentControlSet\Services\EventLog\System\apphelp
#E033 Error 5: Access is denied.
#E065 Parsing DelReg section [Product.Del.Reg] in
"e:\f975a25ca24f663dd62ce13\update\update.inf" failed. Error 5: Access is
denied.
#E064 Parsing install section [ProductInstall.GlobalRegistryChanges.Install]
in "e:\f975a25ca24f663dd62ce13\update\update.inf" failed. Error 5: Access is
denied.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ svcpack.log file ~~~~~~~~~~~~~~~~
Service Pack started with following command line: /Z
***
Oem driver C:\WINNT\System32\DRIVERS\nv4_mini.sys is signed by oem16.CAT and
will not be replaced
***
Oem driver C:\WINNT\System32\nvinstnt.dll is signed by oem16.CAT and will
not be replaced
***
Oem driver C:\WINNT\System32\nvsvc32.exe is signed by oem16.CAT and will not
be replaced
***
Oem driver C:\WINNT\System32\nv4_disp.dll is signed by oem16.CAT and will
not be replaced
***
..
..
..
Oem driver C:\WINNT\help\nvcpzht.hlp is signed by oem16.CAT and will not be
replaced
***
Oem driver C:\WINNT\help\nvwcpzht.hlp is signed by oem16.CAT and will not be
replaced
***
Oem driver C:\WINNT\System32\HPptp02.dll is signed by oem11.CAT and will not
be replaced
***
CreateUninstall = 0,Directory = C:\WINNT\$NtServicePackUninstall$
***
Num Ticks for invent : 300102
***
Num Ticks for download : 100
***
Num Ticks for Cabinet build : 0
***
Starting process: C:\WINNT\system32\rundll32.exe
C:\WINNT\system32\apphelp.dll,ShimFlushCache
***
Return Code = 0
***
System Restore Point set.
***
Copied file: c:\winnt\ServicePackFiles\i386\termcap
***
Num Ticks for Copying files : 80025
***
INF_REGISTRY Failed
***
Access is denied.
***
Service Pack 1 installation did not complete.
***
 
C

Carey Frisch [MVP]

"Service Pack 1 Setup Canceled" Error Message When You Install
Windows XP SP1
http://support.microsoft.com/default.aspx?scid=kb;en-us;329261

Visit http://www.kellys-korner-xp.com/xp_s.htm and scroll down to
"SP1 - "Access is Denied" at the end of the XP Service Pack 1 setup."

[Courtesy of Kelly Theriot, MS-MVP]


Visit http://www.kellys-korner-xp.com/xp_s.htm and scroll way
down to "SP1 - Before Installing - Alex Nichol MVP.


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

--------------------------------------------------------------------------------
------------------


| Hi,
| I upgraded my Dell Windows NT system to Windows XP Professional and then
| tried to install SP1a.
| The files install fine but when the installation program tries to update the
| registry I
| get the error "Access Denied". I am installing the Service Pack with Admin
| rights
| andf my Norton Antivirus protection turned off.
|
| In my C:\WINNT direcory there is a service pack log file called
| "svcpack.log"
| and it had the following line in it, "INF_REGISTRY Failed".
|
| There is another file in the same directory called "setupapi.log" and it has
| the following lines in it:
| #-007 Deleting registry key
| HKLM\SYSTEM\CurrentControlSet\Services\EventLog\System\apphelp
| #E033 Error 5: Access is denied.
|
| Some of the lines from the log files are below. Would anyone know why this
| happens and how
| I can fix the problem? Any help would be greatly appreciated.
|
| Thanks.
|
|
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ setupapi.log ~~~~~~~~~~~~~~~~~~
| #E197 Writing "C:\WINNT\INF\netfxocm.inf" to "C:\WINNT\INF" is not an
| approved method of installing INF files. Use a 'CopyINF' entry instead.
| #E197 Writing "C:\WINNT\INF\medctroc.inf" to "C:\WINNT\INF" is not an
| approved method of installing INF files. Use a 'CopyINF' entry instead.
| #E197 Writing "C:\WINNT\INF\irbus.inf" to "C:\WINNT\INF" is not an approved
| method of installing INF files. Use a 'CopyINF' entry instead.
| #E197 Writing "C:\WINNT\INF\hiddigi.inf" to "C:\WINNT\INF" is not an
| approved method of installing INF files. Use a 'CopyINF' entry instead.
| #E197 Writing "C:\WINNT\INF\msnmsn.inf" to "C:\WINNT\INF" is not an approved
| method of installing INF files. Use a 'CopyINF' entry instead.
| #-007 Deleting registry key
| HKLM\SYSTEM\CurrentControlSet\Services\EventLog\System\apphelp
| #E033 Error 5: Access is denied.
| #E065 Parsing DelReg section [Product.Del.Reg] in
| "e:\f975a25ca24f663dd62ce13\update\update.inf" failed. Error 5: Access is
| denied.
| #E064 Parsing install section [ProductInstall.GlobalRegistryChanges.Install]
| in "e:\f975a25ca24f663dd62ce13\update\update.inf" failed. Error 5: Access is
| denied.
| #-007 Deleting registry key
| HKLM\SYSTEM\CurrentControlSet\Services\EventLog\System\apphelp
| #E033 Error 5: Access is denied.
| #E065 Parsing DelReg section [Product.Del.Reg] in
| "e:\f975a25ca24f663dd62ce13\update\update.inf" failed. Error 5: Access is
| denied.
| #E064 Parsing install section [ProductInstall.GlobalRegistryChanges.Install]
| in "e:\f975a25ca24f663dd62ce13\update\update.inf" failed. Error 5: Access is
| denied.
|
|
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ svcpack.log file ~~~~~~~~~~~~~~~~
| Service Pack started with following command line: /Z
| ***
| Oem driver C:\WINNT\System32\DRIVERS\nv4_mini.sys is signed by oem16.CAT and
| will not be replaced
| ***
| Oem driver C:\WINNT\System32\nvinstnt.dll is signed by oem16.CAT and will
| not be replaced
| ***
| Oem driver C:\WINNT\System32\nvsvc32.exe is signed by oem16.CAT and will not
| be replaced
| ***
| Oem driver C:\WINNT\System32\nv4_disp.dll is signed by oem16.CAT and will
| not be replaced
| ***
| .
| .
| .
| Oem driver C:\WINNT\help\nvcpzht.hlp is signed by oem16.CAT and will not be
| replaced
| ***
| Oem driver C:\WINNT\help\nvwcpzht.hlp is signed by oem16.CAT and will not be
| replaced
| ***
| Oem driver C:\WINNT\System32\HPptp02.dll is signed by oem11.CAT and will not
| be replaced
| ***
| CreateUninstall = 0,Directory = C:\WINNT\$NtServicePackUninstall$
| ***
| Num Ticks for invent : 300102
| ***
| Num Ticks for download : 100
| ***
| Num Ticks for Cabinet build : 0
| ***
| Starting process: C:\WINNT\system32\rundll32.exe
| C:\WINNT\system32\apphelp.dll,ShimFlushCache
| ***
| Return Code = 0
| ***
| System Restore Point set.
| ***
| Copied file: c:\winnt\ServicePackFiles\i386\termcap
| ***
| Num Ticks for Copying files : 80025
| ***
| INF_REGISTRY Failed
| ***
| Access is denied.
| ***
| Service Pack 1 installation did not complete.
| ***
|
|
 

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