A Word error appears when I start my computer.

[Guest]

When I start or restart my computer, the following Word error appears:

"Word cannot open the existing (normal)"

What could be causing this, and how do I fix it?

Thanks,
Amanda

 

[Graham Mayor]

It appears that normal.dot is corrupt. Rename it to oldnormal.dot and if you
have a backup from the last time you saved normal.dot rename that to
normal.dot, otherwise let Word build a new one next time it starts.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Guest]

Thanks you - that worked!

It appears that normal.dot is corrupt. Rename it to oldnormal.dot and if you
have a backup from the last time you saved normal.dot rename that to
normal.dot, otherwise let Word build a new one next time it starts.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[Graham Mayor]

You are welcome

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<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>